Posting Description #LI-JS3 Business Line: Personal Lines Insurance Hours Per Week: 35 (Full-Time) Location: Ontario – Any Location, Hybrid Setting (https://www.nfp.ca/about-nfp/find-an-office) Job Details: Full-Time, Permanent Position, Current Vacancy Wage Transparency: The base salary range for this position is $50,000 to $70,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. About the Role Regardless of their individual specialties, each personal lines team member has one thing in common: a personal responsibility for getting you the answers, support or services you need, when you need them. We’re looking for a Client Manager who will leverage their industry knowledge and expertise to provide front-line counselling to our clients about their personal insurance coverage that is geared to their unique needs and exposures. What You’ll Do Provide exceptional day-to-day customer service to clients while handling the client file activities to maintain retention targets Issue policies and changes on various insurer online portals; maintaining professional and collaborative relationships with key underwriters Review and process renewals, endorsements and midterm changes; rewriting/remarketing where necessary to enhance the client experience Contributing to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable Stay up to date with insurer partner products, offerings, and market intelligence What You Bring RIBO (Registered Insurance Brokers of Ontario) in good standing required Typically, more than 3 years of industry and/or personal lines experience – preferably with broad market portal experience (Aviva, Economical, Intact, etc.) Proven experience working managing a high volume of clients (alpha split and/or one & done) Previous experience in a Contact Centre environment is an asset Excellent computer skills expected including fluency in Broker management systems – EPIC & ARS fluency are an asset Ability to drive strong customer retention by providing a world class customer experience Exceptional quotation skills for cross-selling, upselling and remarketing Ability to quickly learn the NFP business model and value proposition Ability to work collaboratively with others, both in person and virtually Strong oral and written communications skills Ability to multi-task in a fast-paced & demanding environment while keeping customer service a priority Ability to communicate clearly and explain complex concepts in both official languages (French and English) is an asset Professional insurance designation is a plus (such as CAIB, CIP, CRM, etc.) Who We Are NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit https://nfp.ca What’s In It For You NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home. A hybrid environment approach that keeps the best interests of our staff and our clients in mind Annual bonus plan for all employees Matching RRSP plan of 5% of salary Referral Commission Plan Generous benefits plan including Health Care Spending Account starting on the first day of employment Full support for continuing education & internal opportunities to grow as an insurance professional to advance career Reimbursement of license fees and professional membership dues A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration Our employees are the foundation of our success. NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community. Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward. Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country. Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone. Accommodations are available on request for candidates taking part in all aspects of the selection process. Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position. #NFPCANADALI-JS3 #NFP 2591219
How we rate this
Client Manager, Personal Insurance at Aon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AIClassification
Little AI. AI is not part of the work.
●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Client Manager, Personal Insurance is an open job at Aon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $50k-$70k a year.
The role is based in Markham, Canada and is marked remote.
Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where insurance was part of your work. What did you do?
Tell me about a project where upselling was part of your work. What did you do?
Tell me about a project where retention was part of your work. What did you do?
Tell me about a project where brokerage was part of your work. What did you do?
Adapt your resume
List these exact terms on your resume: Customer Service, Insurance, Upselling, Retention, and Brokerage. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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