Client Service Analyst - Livechat (Czech required)

Bybit is hiring a Client Service Analyst - Livechat (Czech required) for a remote role. Level rates it ; you can apply on Bybit.

Level's read on this job

Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
The posting lists this role as remote.
Tools and skills the posting cites include customer support, live chat and cryptocurrency.
Level classifies it as a mid-level role.
Level lists 153 other open roles at Bybit.

AI in this role

Client Service Analyst fluent in Czech to provide live chat and email support for Bybit cryptocurrency exchange users.

customer-supportlive-chatcryptocurrencyclient-relations

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

Please note that Czech reading and typing is a must

Job Description:

Assist clients on all inquiries via live chat or email
Ensure efficient and excellent customer service experience provided
Be well equipped with the Company's platform/product including keeping abreast of general market conditions
Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
Continuously seek improvement to enhance team’s performance and work efficiency including overall work process

Requirements:

Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
Minimum diploma in business administration or business management with keen and sharp eye for numbers
Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
Advantageous for candidates with experience working in financial institutions, fintech
Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
Proficient in English & Czech in communication and writing in order to liaise with dedicated market counterparts
Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)

Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

How we rate this

Client Service Analyst - Livechat (Czech required) at Bybit rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Client Service Analyst - Livechat (Czech required) is an open job at Bybit.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Europe - Remote and is marked remote.
The job was posted on October 6, 2026.
Seniority: mid.
Applications are handled by Bybit. Apply on Bybit

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SupportLive ChatCryptocurrencyClient Relations

Also common in customer service jobs at this level

AI agents SQL AWS Azure Python Generative AI

Pay

Typical customer service job: $99k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where live chat was part of your work. What did you do?
Tell me about a project where cryptocurrency was part of your work. What did you do?
Tell me about a project where client relations was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Support, Live Chat, Cryptocurrency, and Client Relations. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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