Credit Assessment Officer

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The purpose of the Credit Card Assessor is to provide sound, timely and consistent credit decisions in the assessment of Unsecured Retail Product Applications (Personal Loans & Credit Cards) in line with ANZ credit policy. A Credit Approval Discretion (CAD) of $30k must be attained to be successful in this role.

The role provides back-office and front-office services via inbound and outbound calls & we service both internal and external stakeholders.

Role Type: Full-Time, Parmenent
Role Location: 833 Collins Street, Docklands VIC, 3008
Work Hours: 40 Hours/week

What will your day look like?

This role is accountable for:

• Accurate, responsible, and considered credit decisions, factoring individual customer circumstances while applying ANZ credit policy.
• High-quality customer conversations and ability to accurately represent the customer circumstances into the credit decision.
• Adhering to the CAD held by the assessor and escalating to senior CAD holders as required.
• Meeting individual targets for assessments completed and contributing to the overall department targets.
• Identifying and delivering on opportunities for improvement to the customer experience

What will you bring?

The ‘must have’ knowledge, skill, and experience (KSE) the role requires are:

• Exceptional customer focus; holding the customer at the forefront of all decisions and capable of holding professional conversations regarding the varying financial situations of our customers.
• Apply lending policy, product guidelines and a high level of attention to detail and quality in assessing customer applications, ensuring responsible and considerate decisions.
• Communicates clearly, simply, professionally, and authentically across all settings (written and verbal)
• Strong attention to detail skills while being able to manage multiple tasks at once
• Strong organisational skills and capability to manage your day autonomously to adhere to strict deadlines.

The ‘good to have’ knowledge, skill, and experience (KSE) the role requires are:

• Experience in a call centre or similar fast-paced environment with pressure of multiple customers waiting.
• Experience in understanding a persons financial position and the ability to communicate it.
• Knowledge of existing ANZ systems (Hogan/CAP, Vision+, CDM, Pega, EDRM) is advantageous.
• Ability to work effectively and efficiently in a large team environment including being able to support and request support from our large team of assessors across hubs.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 127400 .

Job Posting End Date

, 11:59pm