BybitClient Service Analyst - P2P
Bybit is hiring a Client Service Analyst - P2P for a remote role. Level rates it ; you can apply on Bybit.
Level's read on this job
- Level rates this customer service role Little AI ●○○○: aI is not part of the work.
- This is listed as a remote role.
- The posting mentions risk management, fraud investigation and customer support among its tools and skills.
- Bybit has 153 other open roles on Level.
- Posted in the last few days.
AI in this role
Support and mediate P2P customer disputes, investigate suspicious transactions, and mitigate fraud risks.
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. Responsibilities:- Responsible for supporting and professionally mediating / arbitrating customer disputes within the P2P market, with a strong focus on risk mitigation.
- Investigate, monitor, and analyze customer transactions to identify suspicious behaviors/patterns, and take decisive actions to prevent fraudulent activity and financial losses.
- Collaborate closely with the Risk and Compliance teams to review flagged accounts, enforce risk control policies, and handle complex fraud-related appeals.
- Ensure efficient and excellent customer service experience provided.
- Be well equipped with the Company's platform/product including keeping abreast of general market conditions.
- Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients.
- Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management.
- Ensure frontline operations are smooth, including proactively identifying, assessing, and flagging any operational discrepancies, fraud trends, or situational risks to management on time.
- 2-4 years experience in customer service, risk management (风控), fraud investigation, or Trust & Safety, trained in frontline operations.
- Proven background in Risk Control / Fraud Prevention is highly preferred.
- Advantageous for candidates with experience working in financial institutions or fintech, specifically handling dispute resolution, conflict mediation, or Anti-Money Laundering (AML).
- Someone with sharp analytical acumen and keen eyes for numbers, statistics, and risk indicators is ideal for this position.
- Good communication (written and spoken) skills to effectively understand customers' (buyer/seller) perspectives, resolve disputes, and clearly explain risk-related actions to users.
- Preferably candidates who are capable of multitasking, prioritizing and time-sensitive.
- Knowledge of blockchain, crypto, and P2P payment will be highly advantageous.
- Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm / 4pm-1am / 12am-9am).
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
How we rate this
Client Service Analyst - P2P at Bybit rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $102k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where risk management was part of your work. What did you do?
- Tell me about a project where fraud investigation was part of your work. What did you do?
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where dispute resolution was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Risk Management, Fraud Investigation, Customer Support, and Dispute Resolution. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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