Shield AIInstructor & Customer Success Manager
Shield AI is hiring an Instructor & Customer Success Manager in Kyiv, Ukraine. Level rates it ; you can apply on Level.
Level's read on this job
- Works on AI ●●●○ is how Level rates this customer service role: the daily work is on AI products, without building the model.
- The posting mentions customer success, training and uav operations among its tools and skills.
- Level classes it as a lead role.
- Shield AI has 644 other open roles on Level.
- This posting went up in the last few days.
AI in this role
Lead training and customer success for Shield AI products, ensuring safe operation and deployment of unmanned systems.
You will be responsible for instructor development, training quality, operational readiness, curriculum standards, and customer satisfaction. This is a hands-on leadership position that requires close collaboration with customers, engineering, product, flight operations, business development, and other internal teams. The ideal candidate is an experienced training leader, an effective communicator, and a credible UAS professional who is comfortable operating in dynamic domestic and international environments.
How we rate this
Instructor & Customer Success Manager at Shield AI rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Also common in customer service jobs at this level
Pay
- Typical customer service job
- $100k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where customer success was part of your work. What did you do?
- Tell me about a project where training was part of your work. What did you do?
- Tell me about a project where uav operations was part of your work. What did you do?
- Tell me about a project where leadership was part of your work. What did you do?
- Describe a typical day in a role like this one: which parts run through AI directly?
Adapt your resume
- List these exact terms on your resume: Customer Success, Training, Uav Operations, and Leadership. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
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