Cluster Operations Leader, Data Center Operations

Amazon is hiring a Cluster Operations Leader, Data Center Operations in Melbourne, Australia. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include operations management, data center management and team leadership.
Level classifies it as a lead role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Cluster Operations Leader to manage multi-disciplinary data center operations, engineering, and logistics for AWS in Australia.

operations-managementdata-center-managementteam-leadershipinfrastructure

Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. More information regarding security clearances can be found at https://www.agsva.gov.au/.

Are you a people-first leader who thrives on building high-performing teams during periods of rapid growth? Amazon Web Services (AWS) Data Center Operations is looking for a Cluster Operations Leader to take charge of a growing region at a pivotal moment — one where new infrastructure is being stood up and a capable team needs a leader who can guide them through the next phase of expansion.

As the Cluster Operations Leader, you will own operational performance across multiple data center facilities, covering safety, security, availability, capacity, cost, and employee development. You will lead a multi-disciplinary organization that spans data center operations, data center engineering operations, logistics, and decommissioning. This is a leader-of-leaders role: you will manage managers and technical subject matter experts, set strategic direction, and communicate effectively across a complex program that has become an AWS-wide standard. If you are energised by solving problems, coaching talented people, and delivering reliable infrastructure at scale, we want to hear from you.

Key job responsibilities
- Lead and develop a multi-disciplinary cluster operations management team across data center operations, engineering operations, logistics, and decommissioning functions, scaling the organization over the next three years.
- Drive operational performance standards for safety, security, availability, capacity, and cost across all data center facilities in the cluster, proactively identifying and mitigating risks before they affect customers.
- Partner closely with infrastructure delivery and region services teams to execute new data center launches and expansions, ensuring smooth handoffs and readiness for production workloads.
- Own workforce planning and talent strategy for the cluster, navigating hiring constraints while building a pipeline of future leaders through coaching, development planning, and succession readiness.
- Establish and continuously improve operational processes, incident response procedures, and automation practices to increase reliability and efficiency across the cluster.

A day in the life
You will split your time between strategic leadership activities and on-the-ground engagement in data center facilities. Mornings might start with operational reviews alongside your management team, triaging open issues and aligning priorities for the week. Later, you could be in a facility walking the floor with engineers, observing maintenance work, and coaching site leaders. You will regularly connect with infrastructure delivery and region services partners to coordinate upcoming launches, and you will carve out time to review workforce plans and interview candidates to stay ahead of growth targets.

About the team
Our team sits within AWS Data Center Operations and is responsible for keeping critical infrastructure running safely and reliably around the clock. We work hand-in-hand with infrastructure delivery and region services partners to bring new capacity online and maintain existing facilities. With a clear growth trajectory, this is an opportunity to shape an organization during a defining period of expansion. We value collaboration, operational rigor, and investing in our people so they can build long, rewarding careers at Amazon.

Basic qualifications

- 10+ years of relevant management experience in datacenter operations, facility engineering operations, information technology critical environment facilities, advanced high volume manufacturing, datacenter build-outs and scaling, or similar experience
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
- Experience delivering complex projects with prior ownership of the operation of a mission-critical team and/or product
- 10+ years of people leadership experience
- Valid and active driver's license

Preferred qualifications

- Experience working to appropriate health & safety standards and regulations
- Experience with project management

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Cluster Operations Leader, Data Center Operations at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Cluster Operations Leader, Data Center Operations is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in AU, VIC, Melbourne.
The job was posted on September 29, 2026.
Seniority: lead.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Operations ManagementData Center ManagementTeam LeadershipInfrastructure

Questions you could be asked

Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where data center management was part of your work. What did you do?
Tell me about a project where team leadership was part of your work. What did you do?
Tell me about a project where infrastructure was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Operations Management, Data Center Management, Team Leadership, and Infrastructure. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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