Collection Agent

Job Summary

Ensures effective collection follow-up on Normal portfolio and timely collection of  receivables.

Job Responsibilities

1.         Make daily telephone calls to overdue customers
2.         Request Team Leader to SMS as may be required time to time
3.         Highlight issues to Team Leader to resolve issues
4.         Make field visit to deliver warning letter to customer home or work place
5.         Send Faxes to customer work place
6.         Make follow-up notes on customer payment
7.         Response to customer query
8.         Get new customer contact data through various search and give it to Team Leader for update in system
9.         Maintain confidentiality of customer database
10.     Daily communication with our customers in all categories.
11.     Identify skipper cases and share the details to Team Leader
12.     Make a daily update to see which customers have been paid
13.     Broadcast the positive spirit among team members
14.   Work and prepare all the collection and follow-up customers

Candidate Requirements

• Diploma or equivalent
• 2-3 years experience in Installment/retail Collection Calls, follow up, prior experience in lawyer office is an advantage
• Good team player
• Familiar with kuwait places to help in warning letter
• Skills of research and investigate and should be easy to find any person live in Kuwait.
• Able to work under pressure.
• Good negotiation or communication skills with different Customers