YouLendCollections Executive
YouLend is hiring a Collections Executive in London, United Kingdom. Level rates it ; you can apply on YouLend.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include collections, account management and negotiation.
- Level classifies it as a mid-level role.
- Level lists 29 other open roles at YouLend.
- The role was posted within the past two weeks.
AI in this role
Manage collections and recoveries for the UK portfolio by negotiating payments and maintaining merchant relationships.
Key Responsibilities
- Manage collections and recoveries activity, using appropriate customer contact strategies and effective account management.
- Provide first-class service to resolve cases involving merchants who have missed payments or are underpaying.
- Manage high-value accounts in arrears across a range of circumstances.
- Handle inbound and outbound telephone calls and prepare letters and emails with care and accuracy.
- Build positive relationships with merchants to understand their circumstances and achieve positive outcomes for both the merchant and YouLend.
- Negotiate and implement appropriate solutions that take merchants' circumstances into account whilst balancing the interests of the business.
- Maintain accurate records across multiple systems.
- Work collaboratively with colleagues across the Collections and Recoveries team.
Skills, Knowledge & Expertise
Essential skills
- Strong written and verbal communication skills in English.
- Active listening and the ability to understand merchants' circumstances.
- Strong persuasion and negotiation skills.
- Technical and analytical skills.
- Accuracy and attention to detail when handling data.
- Conflict resolution skills.
- Financial literacy.
- The ability to work effectively as part of a team.
Desirable skills and experience
- Previous collections, account management or customer management experience.
- Experience within the finance industry.
How we rate this
Collections Executive at YouLend rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where collections was part of your work. What did you do?
- Tell me about a project where account management was part of your work. What did you do?
- Tell me about a project where negotiation was part of your work. What did you do?
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where conflict resolution was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Collections, Account Management, Negotiation, Customer Service, and Conflict Resolution. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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