Collections Specialist

Snout is hiring a Collections Specialist for a remote role open to applicants in United States. It pays $45k-$50k a year and Level rates it ; you can apply on Snout.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
This is listed as a remote role.
Level classes it as a mid-level role.
Snout has 11 other open roles on Level.

AI in this role

🐶 Our mission

Every pet should get the care they need, regardless of cost. Vet med prices are up 40% since 2020, and pet owners are stuck having to pick between their bank account and furry friend. At Snout, we aim to solve this by enabling clinics to offer pet wellness plans, that actually work.

🚀 The opportunity

Snout is one of the fastest growing wellness plan providers in the veterinary space, trusted by clinics across the U.S. We’re a small but mighty startup team of <100 employees. We’re on the lookout for an experienced Collections Specialist based in the Texas or Georgia area to help build out our collections function and increase the rate of collections while leaving a positive impression of Snout.

💻 The role

As a Collections Specialist, you’ll be at the front line of customer interactions, working with clients on past-due accounts and helping us make smart, informed decisions on collections. You’ll manage day-to-day activities like contacting customers, negotiating repayment plans, sending correspondence, and documenting account details. Beyond the day-to-day, you’ll play a key role in shaping scalable processes and standards for our collections function, partnering with internal teams to resolve issues, improve workflows, and ensure a smooth and professional experience for every customer.
Your impact will go far beyond collecting payments. By identifying root causes of delinquency, spotting trends, and recommending improvements, you’ll help reduce defaults and strengthen the financial health of the company. You’ll directly contribute to building a more efficient collections function that balances strong recovery results with exceptional customer service. Your work will ensure that Snout can continue supporting veterinarians and pet parents.
If you’re assertive, motivated by goals, and thrive on hitting (and exceeding) quotas, this role is for you!
Snout is committed to building a diverse and inclusive team. We know that great candidates may not check every box — and that’s okay. If you're excited about this role and our mission, we encourage you to apply if you meet at least 75% of “what we’re looking for” including the first bullet point. If you need any accommodations during the application or interview process, please let us know — we’re happy to support you.

🛠 What you’ll do

Reach out to past-due clients, request payment, and negotiate repayment plans while maintaining a positive customer experience
Send follow-up correspondence to delinquent accounts, including reminders and demand letters
Accurately document and update customer account records, including commitments to pay, balances, due dates, call notes, and next steps
Contribute to developing collections processes, standards, and performance targets that align with company goals
Analyze trends in customer delinquency and recommend strategies to reduce defaults and improve repayment outcomes
Lead and support process improvement initiatives to streamline collections workflows and increase operational efficiency

💡What we're looking for

2+ years experience in collections
Strong customer service, verbal and written communication skills applicable to phone etiquette and email composition
Ability to be a assertive, facilitate a difficult conversation and deal with upset clients yet still leave the client with a positive impression of Snout
Strong problem solving skills and sound judgment in complex situations
High emotional intelligence including empathy
Comfort using and quickly learning technology like Microsoft Office, Google Suite, Slack, Notion, Linear, HubSpot, etc.
Home office with reliable internet, webcam and microphone capabilities
Flexibility to work weekend shifts and travel once a quarter

🌟 What will make you stand out

Experience with tools like Slack, Notion or ticketing platforms like HubSpot, Linear, etc.
Desire and ability to work independently in a fast-paced environment

💖 Why you should join Snout

Fast growing, venture capital backed technology company focused on improving access to veterinary care
Ability to have a meaningful impact from Day 1, where your voice and opinion matters
Unlimited potential to grow in your career, learn and expand your skillsets
Collaborative, flexible, and friendly culture

❌ Why this role might not be a fit for you

You aren't based in the Texas or Georgia area
You can’t handle rejection or overcome obstacles to collect outstanding payments
You don’t enjoy helping clients and can’t handle dealing with negative or difficult clients
A fast-moving, startup culture feels overwhelming to you
You aren’t comfortable with ambiguity and figuring things out as you go
You don’t have a quiet home office with reliable internet, webcam and microphone capabilities and need in person community
You don’t live near an airport, have the flexibility to travel or to work weekend shifts as needed

💸 Compensation

$45 000 - $50 000 base salary

⚕️Benefits

Day 1 medical/dental/vision benefits
Flexible time off + 11 Snout calendar holidays
Paid parental leave

How we rate this

Collections Specialist at Snout rates 35 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.