Collections Specialist
AI in this role
š¶ Our mission
Every pet should get the care they need, regardless of cost. Vet med prices are up 40% since 2020, and pet owners are stuck having to pick between their bank account and furry friend. AtĀ Snout, we aim to solve this by enabling clinics to offer pet wellness plans, that actually work.
š The opportunity
Snout is one of the fastest growing wellness plan providers in the veterinary space, trusted by clinics across the U.S. Weāre a small but mighty startup team of <50 employees. Weāre on the lookout for an experienced Collections Specialist based in the Texas or Georgia area to help build out our collections function and increase the rate of collections while leaving a positive impression of Snout.
š» The role
As a Collections Specialist, youāll be at the front line of customer interactions, working with clients on past-due accounts and helping us make smart, informed decisions on collections. Youāll manage day-to-day activities like contacting customers, negotiating repayment plans, sending correspondence, and documenting account details. Beyond the day-to-day, youāll play a key role in shaping scalable processes and standards for our collections function, partnering with internal teams to resolve issues, improve workflows, and ensure a smooth and professional experience for every customer.
Your impact will go far beyond collecting payments. By identifying root causes of delinquency, spotting trends, and recommending improvements, youāll help reduce defaults and strengthen the financial health of the company. Youāll directly contribute to building a more efficient collections function that balances strong recovery results with exceptional customer service. Your work will ensure that Snout can continue supporting veterinarians and pet parents.
If youāre assertive, motivated by goals, and thrive on hitting (and exceeding) quotas, this role is for you!
Snout is committed to building a diverse and inclusive team. We know that great candidates may not check every box ā and thatās okay. If you're excited about this role and our mission, we encourage you to apply if you meet at least 75% of āwhat weāre looking forā including the first bullet point. If you need any accommodations during the application or interview process, please let us know ā weāre happy to support you.
š What youāll do
- Reach out to past-due clients, request payment, and negotiate repayment plans while maintaining a positive customer experience
- Send follow-up correspondence to delinquent accounts, including reminders and demand letters
- Accurately document and update customer account records, including commitments to pay, balances, due dates, call notes, and next steps
- Contribute to developing collections processes, standards, and performance targets that align with company goals
- Analyze trends in customer delinquency and recommend strategies to reduce defaults and improve repayment outcomes
- Lead and support process improvement initiatives to streamline collections workflows and increase operational efficiency
š”What we're looking for
- 2+ years experience in collections
- Strong customer service, verbal and written communication skills applicable to phone etiquette and email composition
- Ability to be a assertive, facilitate a difficult conversation and deal with upset clients yet still leave the client with a positive impression of Snout
- Strong problem solving skills and sound judgment in complex situations
- High emotional intelligence including empathy
- Comfort using and quickly learning technology like Microsoft Office, Google Suite, Slack, Notion, Linear, Fresh Desk, etc.
- Home office with reliable internet, webcam and microphone capabilities
- Flexibility to work weekend shifts and travel once a quarter
š What will make you stand out
- Experience with tools like Slack, Notion or ticketing platforms like FreshDesk, Linear, etc.
- Desire and ability to work independently in a fast-paced environment
š Why you should join Snout
- Fast growing, venture capital backed technology company focused on improving access to veterinary care
- Ability to have a meaningful impact from Day 1, where your voice and opinion matters
- Unlimited potential to grow in your career, learn and expand your skillsets
- Collaborative, flexible, and friendly culture
ā Why this role might not be a fit for you
- You aren't based in the Michigan, Texas or Georgia area
- You canāt handle rejection or overcome obstacles to collect outstanding payments
- You donāt enjoy helping clients and canāt handle dealing with negative or difficult clients
- A fast-moving, startup culture feels overwhelming to you
- You arenāt comfortable with ambiguity and figuring things out as you go
- You donāt have a quiet home office with reliable internet, webcam and microphone capabilities and need in person community
- You donāt live near an airport, have the flexibility to travel or to work weekend shifts as needed
šø Compensation
- $45 000 - $50 000 base salary
āļøBenefits
- Day 1 medical/dental/vision benefits
- Flexible time off + 11 Snout calendar holidays
- Paid parental leave
How we score this
Collections Specialist at Snout scores 35 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.
Classification
AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.
- AI Level 480 to 100
- AI Level 360 to 79
- AI Level 240 to 59
- AI Level 10 to 39
Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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