Collections Specialist - Order to Cash

ABB is hiring a Collections Specialist - Order to Cash. Level rates it ; you can apply on ABB.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level lists 2,000+ other open roles at ABB.
The role was posted in the last few days.

AI in this role

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Cluster Credit Manager - AU & NZ

Your role and responsibilities
Reporting to the Cluster Credit Manager, you'll play a key role in managing the end-to-end Order-to-Cash process, partnering with customers and internal stakeholders to drive timely collections, resolve disputes, and support healthy cash flow outcomes. At ABB, you'll join a collaborative team where your ideas are valued, your development is supported, and innovation is encouraged.

Key Responsibilities

Manage the Order-to-Cash process across a portfolio of accounts.
Drive collections activities and follow up outstanding invoices.
Investigate and resolve disputes, deductions, and payment issues.
Negotiate payment arrangements and improve debt recovery outcomes.
Maintain collection worklists and prioritise activities effectively.
Handle customer queries, remittance advice, and invoice requests.
Perform account reconciliations and ensure accurate record keeping.
Build strong relationships with internal and external customers.
Work closely with stakeholders to resolve issues and optimise cash flow.
Ensure compliance with SOPs, policies, and controls.

Qualifications for the role

Experience in Accounts Receivable, Credit Control, Collections, or an Order-to-Cash environment.
Proven success managing high-volume collections in a corporate setting.
Strong problem-solving skills with the ability to resolve disputes and drive outcomes.
Customer-focused with excellent relationship management and communication skills.
Highly organised, detail-oriented, and able to manage competing priorities.
Strong numerical and reconciliation skills.
Proficient in Microsoft Office applications.
SAP experience highly regarded.
Exposure to CFIN or other modern collections platforms is advantageous.
Self-motivated team player who can work independently and collaboratively.

What's in it for you?

Generous salary package.
Hybrid working model (2 days in the office).
Stable, supportive team with strong tenure.
Access to market-leading finance systems and technology.
Career development opportunities within a global organisation.

More about us
ABB Finance is a trusted partner to the business and a world-class team who deliver forward-looking insights that drive sustainable long-term results whilst operating at the highest standards.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

How we rate this

Collections Specialist - Order to Cash at ABB rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.