Commercial Operations Specialist

Description

About the job:

Support operational coordination, development and execution of commercial activities related to concessionaires at the Airport. Responsible for end-to-end coordination with internal and external stakeholders in the management of various stages, phases and administration of end-to-end airport commercial units such as boutiques, kiosks, service counters, car rental areas, and related customer services. Provide technical support, minor works follow-up, and stakeholder support aligned with MATAR’s commercial priorities. Act as a key link between various key Stakeholders (internal, external and the tenant), providing administrative and operational support throughout the project lifecycle. Ensure operational excellence for each tenant by monitoring service delivery, resolving issues promptly, and maintaining required standards and performance.

Accountabilities:

▪ Coordinate the development and operational setup of new or modified commercial units (e.g., shops, kiosks, service counters) to ensure timely delivery, measured by handover readiness and minimal delay to operations.

▪ Liaise with Facilities Management, Terminal Operations and other internal teams to secure required access and infrastructure completion, ensuring site readiness by target deadlines.

▪ Support monitoring on-site activities and escalate risks early to avoid delays in commissioning or service availability, tracked through issue logs and resolution turnaround time.

▪ Track and maintain records of project timeline, project status, and communications to ensure traceability and operational alignment.

▪ Contribute to operational readiness by updating status report and drafting observations for management review.

▪ Act as the primary contact for concessionaires on layout changes, signage, and logistical needs to enable responsive support, measured by stakeholder satisfaction and resolution time.

▪ Support new service deployments such as ride-hailing integration by coordinating internal approvals, stakeholder management and aligning execution steps with business owners.

▪ Oversee logistics and setup for areas such as car rental zones and customer interface points to support seamless client experience, based on go-live success and absence of rework.

▪ Act as departmental focal point for activities related to space hand over, for existing commercial, newly constructed, developed and commissioned commercial related units within HIA campus.

▪ Maintain ongoing professional communication with stakeholder(s) to gather operational requests, provide progress updates, and strengthen service relationships, as reflected in feedback and engagement records.

▪ Conduct site visits to verify compliance, governance, and physical readiness prior to activation and operationalization.

▪ Support continuous improvements in concessionaire(s) readiness processes and contribute to improved service quality through regular operational involvement.

▪ Support line manager in aligning key accounts, stakeholder(s) management and assigned projects with objectives to maximize stakeholder(s) satisfaction and maximize MATAR’s commercial and nonaeronautical revenue(s).

▪ Aligned required operational requirements with contractual obligations, compliance and governance of internal and external stakeholders.

▪ Perform other department duties related to his/her position as directed by the Head of Department.

Qualification

About you:

• Bachelor’s Degree or equivalent qualification relevant to the role with minimum 5 years of job-related experience.

• 3-4 years of experience in commercial operations management and coordination.

• Good technical knowledge and understanding of commercial, non-aeronautical development, operations, and management.

• Preferably 2 years of experience in commercial or non-aeronautical management within an international airport environment.

• Preferably 2 years of experience in retail, commercial malls, or large business conglomerates, with responsibility for managing commercial and retail unit operations.

• Ability to coordinate multiple stakeholders, manage operational activities, and support commercial objectives in a dynamic environment.

• Strong communication, organizational, and stakeholder management skills, with the ability to effectively support end-to-end commercial operations.

Essential

• Ability to manage external stakeholders and internal coordination across departments.

• Strong communication, presentation and reporting skills.

• Business and technical acumen.

• Good command of verbal and written English language.

• Specializes and strong technical knowledge and understanding of airport retail, hospitality, shopping malls, facilities management.

• Proficiency in coordinating field operations and handling concurrent tasks.

• Stakeholder engagement skills – ability to interact professionally with clients and internal units.

• Problem-solving and follow-through in operational environments.

• Documentation and reporting skills – ability to track and update operational activities.

• MS Office application savvy, includes and not limited to the ability to usage of word, excel, PowerPoint, project management in executing day to day function.

• Ability to understand and navigate technical drawings, requirements and plans.

• Experience in commercial operations, logistics coordination, or stakeholder management in a complex operational environment.

• Experience in airport, retail, hospitality, or facility-related environments.

• Exposure to operational logistics, site readiness, or client-side activation tasks.

Preferred

• Experience in supporting boutique or commercial unit setups.

• Familiarity with space handovers, fit-out coordination, or minor works follow-up.

• Understanding of concessionaire, retail operations in airport or large-scale commercial settings.

• Ability to read, write and converse in Arabic is a plus.