Communications & Campaign Manager (12 Month FTC)

At Smart, our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.

THE ROLE

Smart Pension is one of the fastest-growing pension schemes in the UK, with over £11 billion in assets under management and more than 2 million members.

This is a great opportunity for someone with workplace pensions experience to help bring Smart Pension’s communications proposition to life. You will own campaigns from first idea to final results, creating communications that engage members and help them understand and act on their pension. You will also share that work with clients through pitches and presentations.

This is a 12-month fixed-term contract to cover maternity leave.

What you’ll do:

• Deliver communication campaigns end to end, from concept and planning through to launch, tracking and reporting

• Build creative concepts that bring pensions to life and engage members, with a focus on transfers, contributions and personalisation

• Craft clear, engaging member communications across channels that turn complex pension topics into simple actions

• Organise and analyse campaign data to target the right members, measure engagement and shape future campaigns

• Plan delivery timelines and work with colleagues across the business to make sure campaigns land on time and to a high standard

• Support client pitches and presentations by preparing materials and sharing campaign examples and results that show the impact of our approach

WHO WE ARE LOOKING FOR

The skills, experience, and aptitudes we are looking for are listed below but please don’t be discouraged from applying if you don’t meet every single one of these criteria – having a ‘can do’ attitude is sometimes more important than being able to tick every box:

• Experience in workplace pensions or a similar financial services environment

• A track record of managing communication campaigns from start to finish

• A creative approach, with the ability to explain pensions in ways that members connect with

• Confidence working with data to plan, segment and measure campaigns

• Strong presentation skills and the ability to communicate ideas clearly to clients through pitches and presentations

• A hands-on attitude and excellent organisation, with the ability to juggle multiple campaigns at once

WHO WE ARE

We work in partnerships with governments and financial institutions in the UK and internationally. Our cloud-native digital platform is revolutionising how people around the world think about, and save for, their retirement.

At heart, we’re a financial technology business. What we do is all about innovation, and using the power of digital change to put the customer first. Our Engineers will tell you that working at Smart gives you the opportunity to play your part in developing world-class technological solutions, working with – and learning from – like-minded people.

You’ll also find that, across our business, our colleagues love Smart’s culture, and how what we do means better financial outcomes for savers. That feels worthwhile, and it means that what we do, collectively, goes way beyond the nine to five of a typical working day.

Don’t just take our word for it – you can see what our colleagues say about working at Smart on LinkedIn Life and Glassdoor.

BENEFITS

At Smart, one of the eight principles we work to is “We want happy and good people in our team”. We created a list of benefits that helps us achieve this goal:

• 25 days’ holiday per year, increasing with length of service.

• £500 annual training budget to spend on your professional development

• Extensive private healthcare, including dental, eyecare and EAP

• Enhanced sick leave (three months’ pay per year)

• Enhanced maternity and paternity (maternity – 6 months fully paid/paternity – 3 weeks fully paid)

• Death in service insurance cover

• Fully-paid five-week sabbatical after five years of employment

• In office wellbeing, such as manicures, massages and barbers. 

• Smart employees also enjoy a 50% discount on orders from our sister company Arena Flowers, Britain's most ethical florist. They offer unique hand-tied bouquets, luxury flowers, letterbox flowers, plants and gifts to spend on friends and loved ones or even for yourself.

At Smart, we are committed to creating an inclusive and equitable workplace where everyone feels valued, respected, and empowered to do their best work.

We believe that diverse perspectives help us lead the way in transforming retirement, savings, and financial wellbeing. We welcome differences in background, experience, thinking, and identity, and we recognise that innovation is strongest when it is built on inclusion and fairness. We encourage applications from people of all backgrounds and experiences and do not discriminate on the basis of any protected characteristic.

If you require any reasonable adjustments during the recruitment process or in the workplace, we encourage you to let us know - we are committed to supporting you.

We think Smart is an awesome place to work. If it sounds like somewhere you’d like to work, too, and if you’re ready to play your part in our continued success in the future, then naturally we’d love to meet you.