Complaint Handling Investigator

Philips is hiring a Complaint Handling Investigator for a remote role open to applicants in United States. It pays $63k-$88k a year and Level rates it ; you can apply on Philips.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting lists this role as remote.
Tools and skills the posting cites include regulatory compliance, data analysis and root cause analysis.
Level classifies it as a mid-level role.
Level lists 809 other open roles at Philips.

AI in this role

Lead post-market complaint and adverse-event investigations, analyze complaint data, and ensure regulatory compliance in medical devices.

regulatory-compliancedata-analysisroot-cause-analysismedical-devicesquality-assurance

Job Title

Vigilance Reporting Specialist

Job Description

In this role you

You will lead complex post-market complaint and adverse-event investigations from intake through closure, ensuring accurate records, timely resolution, regulatory compliance, and clear customer or internal responses. You will also analyze complaint data for product and safety issues, partner cross-functionally on technical investigations, and support the training of new investigators.

Your role:

• Lead complex complaint and adverse-event investigations, including good-faith follow-up, product or service analysis review, root cause analysis, and clear documentation of findings, actions, and resolution.
• Analyze complaint data and supplementary information to identify trends, defects, safety concerns, and potential product improvements; develop investigation plans and partner cross-functionally on technical investigations.
• Ensure accurate complaint coding and records, coordinate new coding requests, and update complaints as information or codes become available.
• Prepare and review customer response letters and internal responses, escalating complex matters for resolution or regulatory reporting when appropriate.
• Support the training and qualification of new investigators on complaint handling processes, regulatory requirements, and best practices.

You're the right fit if:

Bachelor's degree in Medical Sciences, Healthcare Management, Industrial Engineering, Supply Chain Management, or a related field; or vocational education with at least 4 years of relevant experience.
Experience in medical devices, quality assurance or control, clinical research, complaint management, or a related area.
Knowledge of post-market surveillance, QMS and regulatory requirements, technical documentation, data analysis, root cause analysis, and CAPA methodologies. Medical-device vigilance reporting experience is a plus.

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.

Philips Transparency Details

The pay range for this position in Nashville TN is $63,000 to $88,200 Annually.

The pay range for this position in Plymouth MN is $67,000 to $92,600 Annually.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville TN or Plymouth MN.

#LI-PHI

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

How we rate this

Complaint Handling Investigator at Philips rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Complaint Handling Investigator is an open job at Philips.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $63k-$88k a year.
The role is based in Nashville, Tennessee, United States and is marked remote.
The job was posted on October 16, 2026.
Seniority: mid.
Applications are handled by Philips. Apply on Philips

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Regulatory ComplianceData AnalysisRoot Cause AnalysisMedical DevicesQuality Assurance

Questions you could be asked

Tell me about a project where regulatory compliance was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where root cause analysis was part of your work. What did you do?
Tell me about a project where medical devices was part of your work. What did you do?
Tell me about a project where quality assurance was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Regulatory Compliance, Data Analysis, Root Cause Analysis, Medical Devices, and Quality Assurance. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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