Consultant - Customer Engagement (m/f/d)

Capita is hiring a Consultant - Customer Engagement (m/f/d) in Krakow, Poland. Level rates it ; you can apply on Capita.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include MS Office, Word and Excel.
Level classifies it as a mid-level role.
Level lists 124 other open roles at Capita.

AI in this role

Handle policyholder inquiries, process verification forms, and manage client data using CRM systems as a Customer Engagement Consultant.

ms-officewordexcelsage-crm

customer-engagementcommunicationdata-extractioncustomer-support

As Consultant - Customer Engagement you will ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job title:

Consultant - Customer Engagement (m/f/d)

Job Description:

What you will be doing :

Answering/making calls to policy holders to assist/verify them
Processing verification forms
Following form rejection and returned mail processes
Assisting customers with any queries/questions/complaints both verbally and in writing
Extracting data and producing/sending letters for clients
Setting up projects/clients in Sage CRM including clients email templates
Supporting the client results process

Required Skills:

Good written and verbal communication skills in English, at least C1 level
Skills in the use of core MS Office products, Word and Excel
Excellent communication skills
A strong customer focus and a good telephone manner
Excellent attention to detail
The ability to work well in teams
A focused and self-motivated approach to work

What’s in it for you:

Mental Health Helpline and Employee Assistance Program - psychological, psychotherapeutic, and coaching support for you and your family.
An extra day off for voluntary activities close to your heart
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Opportunity to become one of the Internal Trainers
A multinational environment with strong ties to UK business culture
LuxMed medical healthcare and Generali group insurance
Multisport Plus / Classic or MultiKafeteria benefit systems
A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

What we hope you’ll do next:

Click ‘Apply now’ to fill out our short application form, so that we can find out more about you.

Authority of the Republic of Poland (UODO, ul. Stawki 2, 00-193 Warsaw

Location:

Kraków

Poland

Time Type:

Full time

Contract Type:

Fixed Term (Fixed Term)

How we rate this

Consultant - Customer Engagement (m/f/d) at Capita rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Consultant - Customer Engagement (m/f/d) is an open job at Capita.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Kraków.
The job was posted on October 15, 2026.
Seniority: mid.
Applications are handled by Capita. Apply on Capita

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer EngagementCommunicationData ExtractionCustomer SupportMS OfficeWordExcelSage CRM

Questions you could be asked

Tell me about a project where customer engagement was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?
Tell me about a project where data extraction was part of your work. What did you do?
Tell me about a project where customer support was part of your work. What did you do?
Walk me through how you've used MS Office in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Customer Engagement, Communication, Data Extraction, Customer Support, and MS Office. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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