Consumer Experience Generalist, Sennheiser

Sonova is hiring a Consumer Experience Generalist, Sennheiser. Level rates it ; you can apply on Sonova.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level lists 393 other open roles at Sonova.
The role was posted within the past two weeks.

AI in this role

6-month fixed-term contract

Current office location: Marlow, UK 

Hybrid with future full remote possibility.

At Sennheiser Consumer Hearing, we design and deliver premium audio products, including award-winning headphones, earbuds and soundbars used by consumers around the world.

We’re looking for a Consumer Experience Generalist to join our Consumer Experience team (EMEA) and support a range of day-to-day operational and administrative activities to help keep our consumer experience running smoothly.

This hands-on role would suit someone who enjoys working with data, following different processes and moving between a variety of tasks.

Your responsibilities: 

Carry out accurate data entry and maintain complete, up-to-date records across different systems

Support ecommerce transaction reconciliation, checking information and identifying discrepancies

Review records for missing information or exceptions and follow up as needed

Contact consumers to obtain missing information or documentation

Coordinate with service teams to help resolve cases and keep them moving

Support with basic consumer enquiries and tickets during peak periods

Help identify recurring issues and opportunities to improve our processes

What you'll bring: 

Strong data entry skills and attention to detail

A structured, process-focused approach

Flexibility to switch between tasks and priorities

Ability to learn new systems and processes quickly

A self-starter who can work independently

Confidence working with data and multiple systems

Practical problem-solving skills

Good written and verbal communication skills

What we offer: 

The opportunity to be a part of a globally recognised premium audio brand and contribute to the experience we deliver to consumers across EMEA

A supportive and collaborative team, with opportunities to work with international stakeholders across the business

Hands-on experience across a variety of operational and administrative activities, broadening your knowledge of ecommerce and consumer support processes.

Exposure to a wide range of business functions, including E-Commerce, Logistics, Finance and Supply Chain #LI-NB1

How we rate this

Consumer Experience Generalist, Sennheiser at Sonova rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.