Content Manager – Retail

📍 London (office-based) · Full-time · 12-month fixed-term contract (maternity cover)

Team description

SumUp's retail channel covers everything a shopper or retail partner sees before they choose SumUp: packaging, in-store displays, Amazon listings, retail landing pages, co-branded materials and event content. With major launches ahead, including Tap to Pay, new hardware and SumUp's first consumer proposition in retail, this role is the one place where messaging, production and sign off come together before anything goes live. It's a rare mix of strategy and craft: setting the retail narrative, then writing, briefing and quality checking the content that makes each launch land with the right audience, on time and on brand.

🎥 Take a look inside our office: London

What you'll do

• Own content strategy and delivery for priority launches, including Tap to Pay, new hardware and SumUp's first consumer proposition in retail
• Build and maintain retail landing pages and content repositories, writing and updating copy as products, offers and priorities change
• Shape a clear framework for how business and consumer messaging run alongside each other across the retail funnel, from awareness to conversion
• Write and brief content for retail campaigns and events, including seasonal activity and in-store materials
• Manage localisation workflows and quality checks so content stays accurate and compliant across markets
• Keep the retail content plan up to date, with clear briefs, owners and delivery dates for every project

You'll be great for this role if

• Proven, retail-sector experience in content management, content strategy or copywriting is essential, ideally built within consumer electronics, fintech B2B or payments, or FMCG environments.
• Track record of delivering content across multiple formats and channels, including packaging, point-of-sale materials and online marketplaces, including optimizing copy for SEO and conversion.
• Strong ability to turn complex product and commercial information into clear, engaging business and consumer facing copy.
• Comfort managing multiple concurrent briefs, deadlines and review cycles with strong organisational discipline.
• Confident cross-functional stakeholder management, including experience navigating co-branding requirements, with native-level written and spoken English.

Familiarity with Builder.io and content management systems, plus experience producing content for events and trade shows, is a plus but not essential.

Why you should join SumUp

🌎 Opportunity to work with a truly global, multicultural team from our central Covent Garden location, wrapped in historic charm and modern flair. This involves an office-first setup
🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
🏖 Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves
📚 A dedicated annual L&D budget for attending conferences and/or advancing your career through further education
🏥 Health matters: private health insurance, including optical and dental
🚗 Life made easier: salary-sacrifice commuter benefits via Gogeta
💼 Financial security: retirement scheme (SumUp matches 7% when you contribute 5%)
🛡 Peace of mind: life insurance from MetLife for 2× your salary
🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 39 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 4,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.