FlixTrainCrisis & Escalations Executive - Bangalore (Contractual)
FlixTrain is hiring a Crisis & Escalations Executive - Bangalore (Contractual) in Bengaluru, India. Level rates it ; you can apply on FlixTrain.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include Salesforce, Ms Teams and Excel.
- Level classifies it as a mid-level role.
- Level lists 124 other open roles at FlixTrain.
AI in this role
Oversee live bus operations, manage real-time crisis situations, and coordinate issue resolution across teams in a 24/7 environment.
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
As we continue to expand our operations across India, one of the fastest-growing bus markets in the world, we are looking for a proactive & detail-oriented Traffic Control Executive for our Bangalore location who will help us keep our services running smoothly, drive the company to the next level, and have the most direct influence on our success.
This is a real-time operations role, where you will be responsible for overseeing live bus operations, ensuring seamless coordination between drivers, hosts, and internal teams, and managing crisis situations calmly in a fast-paced environment. You will report to the Regional Operations Manager. This is an exciting opportunity to play a pivotal role in ensuring the seamless operation of Flix's services, including real-time monitoring, issue resolution, and cross-team coordination!
About The Role
- Communicate with drivers and hosts via calls and messages to ensure smooth, on-time operations.
- Track and manage operational issues through Salesforce tickets, ensuring timely resolution.
- Handle crisis situations swiftly and decisively to minimize disruption to passengers and partners.
- Coordinate with Operations, Customer Support, and Global teams for end-to-end issue resolution.
- Collaborate via MS Teams and chat to enable seamless, real-time communication across teams.
- Monitor live operations and escalate deviations or incidents to the relevant stakeholders.
- Maintain discipline, flexibility, and teamwork while managing multiple priorities simultaneously.
About You
- Bachelor's degree holder, preferably with 3+ years' hands-on experience in customer service, intercity travel operations, or a related field.
- Team player with strong interpersonal skills and effective communication skills.
- Ability to multitask, problem-solve, and stay composed under pressure in a fast-paced environment.
- Ability to thrive in a dynamic environment; flexible to work 24/7 rotational shifts, including weekends. However, when schedules are made your personal needs are taken into consideration.
- Basic Excel proficiency; experience with Salesforce is a strong plus.
- You are fluent in Telugu and English. Additional South Indian languages and Hindi are a plus.
- You are communicative, proactive, detail-oriented, and a dependable team player.
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
Opportunity to work in a rapidly scaling start-up.
Play a pivotal role in ensuring the seamless execution of our intercity travel operations, real-time issue resolution, and cross-functional coordination.
Why Join Flix
At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable. If you're looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!
How we rate this
Crisis & Escalations Executive - Bangalore (Contractual) at FlixTrain rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where crisis management was part of your work. What did you do?
- Tell me about a project where operations monitoring was part of your work. What did you do?
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where real time coordination was part of your work. What did you do?
- Tell me about a project where problem solving was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Crisis Management, Operations Monitoring, Customer Support, Real Time Coordination, and Problem Solving. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Want an expert to read your CV for this job?
Free. Send your CV and the role you want next. You get your review by email within 24 hours.
Get new AI jobs by email
One email a week with the new AI jobs, each rated for how much AI is in the work. No recruiter spam, unsubscribe in one click.
Free. One email a week. Unsubscribe in one click.
Similar roles
Other roles that involve little AI, at other companies.
What kind of AI work fits you?
Answer 12 practical questions in about three minutes. Get a simple profile, the work it points to, and live roles to explore next.
Find my next step