ASMLCS - HMI Technical Support Engineer - Hsinchu
ASML is hiring a CS - HMI Technical Support Engineer - Hsinchu. Level rates it ; you can apply on ASML.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- The posting mentions technical support, root cause analysis and troubleshooting among its tools and skills.
- Level classes it as a mid-level role.
- ASML has 691 other open roles on Level.
- Posted within the past week.
AI in this role
Technical Support Engineer providing complex troubleshooting, root cause analysis, and mentoring for high-tech manufacturing equipment.
Introduction to the Job
We are looking for a motivated Technical Support Engineer (TSE) with strong technical aptitude and leadership potential. This role provides technical support for customers and internal stakeholders while serving as a development pathway toward future Team Lead responsibilities. The successful candidate will drive technical problem resolution, customer satisfaction, operational excellence, and team capability growth.
Role and Responsibilities
- Provide technical troubleshooting and support for complex system and product issues.
- Lead issue analysis, root cause investigation, and corrective actions.
- Support customer escalations and ensure timely resolution of critical issues.
- Collaborate with cross-functional teams to improve product performance and service quality.
- Develop and maintain technical documentation, SOPs, and knowledge-sharing materials.
- Coach and mentor junior engineers while supporting team development initiatives.
- Drive continuous improvement in support processes, efficiency, and customer experience.
Education and Experience
- Bachelor's degree in Engineering, Physics, Electronics, Mechanical Engineering, or a related technical field.
- Minimum 5 years of experience in technical support, field service, system installation, or engineering environments.
- Experience working with complex equipment, troubleshooting, and customer support.
- Demonstrated ability to manage multiple priorities and perform under pressure.
Skills
Technical Skills
- Advanced troubleshooting and problem-solving capabilities
- Root Cause Analysis (RCA)
- Data and system log analysis
- Technical documentation and reporting
Leadership Skills
- Team coordination and mentoring
- Initiative and ownership mindset
- Decision-making and prioritization
- Project and stakeholder management
Communication Skills
- Effective customer communication
- Cross-functional collaboration
- Presentation and reporting skills
- Strong written and spoken English
Other Information
- Occasional domestic and international travel may be required.
- Ability to work in a fast-paced, customer-focused environment.
- Candidates demonstrating strong leadership potential may be considered for future Team Lead development opportunities.
- Experience in semiconductor, high-tech manufacturing, or advanced equipment industries is highly preferred.
Career Path: Technical Support Engineer → Senior TSE → Acting Team Lead → Technical Support Team Lead.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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How we rate this
CS - HMI Technical Support Engineer - Hsinchu at ASML rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where technical support was part of your work. What did you do?
- Tell me about a project where root cause analysis was part of your work. What did you do?
- Tell me about a project where troubleshooting was part of your work. What did you do?
- Tell me about a project where equipment maintenance was part of your work. What did you do?
- Tell me about a project where leadership was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Technical Support, Root Cause Analysis, Troubleshooting, Equipment Maintenance, and Leadership. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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