UPSCS Representative
UPS is hiring a CS Representative. Level rates it ; you can apply on UPS.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- The posting mentions CRM Systems, customer service and problem solving among its tools and skills.
- Level classes it as a junior role.
- UPS has 2,000+ other open roles on Level.
AI in this role
Provide customer service support, handle inquiries, and manage customer relations at UPS.
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
We are UPS, the world's largest package delivery company and we are looking for Customer Service & Customer Counter Agent to join our Customer Service department/Head Offices at Koropi (on site job)
Main responsibilities
‣ Handle incoming calls for pick up, track and trace, service guarantees & service
information, export shipments exception and other enquiries, in professional manner,
with objective to provide quality telephone customer service.
‣ Understand UPS service, product, systems and procedures
‣ Identify and record customer concern or issues
‣ Recommend solutions about service concerns to management
‣ Identify potential needs of customers and submit sales leads
‣ Work at the Customers Reception Desk partially and be the first point of contact for our customers providing exceptional service, managing customers' inquiries and ensuring positive customer experience.
Qualifications
‣ Prior experience in customer service will be considered as a plus
‣ Computer skills (CRM systems) and ability to use office equipment are required
‣ Fluency in Greek and English is a must
‣ Be flexible and able to work under pressure
‣ Be Patient, with a Friendly approach and Can-do attitude
‣ Problem solving skills & able to follow procedures
What we Offer:
- Work 5 Days / week: Monday to Friday ( free weekends)
- Competitive Salary
- Private Life & Health Insurance plan (under contract turn to perm)
- Full training to help you perform at your best.
- Opportunities to progress – thanks to our ‘promotion from within policy’
- Discounts on your personal shipments
- Support our employees' wellbeing through Employees Assistance programs
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
How we rate this
CS Representative at UPS rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where problem solving was part of your work. What did you do?
- Tell me about a project where communication was part of your work. What did you do?
- Tell me about a project where conflict resolution was part of your work. What did you do?
- Walk me through how you've used CRM Systems in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Customer Service, Problem Solving, Communication, Conflict Resolution, and CRM Systems. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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