Customer Activation Executive

AI in this role

We’re Capital on Tap 👋
💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started!

🏠 This is a hybrid role - our Customer Growth Team works from the office 2 days a week

The Role

As a Customer Activation Executive within Customer Growth, you will work with a broad portfolio of newly approved small business customers. You will create a strong first experience, understand why each customer applied, identify relevant spend and help them begin using their Capital on Tap card confidently. You will report to the Sales Manager for Customer Activation

Responsibilities

Create a positive first experience with our newly approved clients.
Proactively encourage and drive increased card spend
Working towards and hitting targets of card spend
Making 20-30 calls a day

About you

Proven experience in account management or sales
A proven track record of working to KPIs
Excellent communication and interpersonal skills.
Highly motivated, competitive spirit and a passion for driving results.
Strong problem-solving skills and the ability to think on your feet.
An understanding of SMEs and their financial workings

What you'll get in return

💰OTE £40,000-£55,000

🏥 Private Healthcare including dental and opticians services through Vitality

✈️ Worldwide travel insurance through Vitality

🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)

👛 Salary Sacrifice Pension Scheme up to 7% match

🏖️ 28 days holiday (plus bank holidays)

📖 Annual Learning and Wellbeing Budget

👪 Enhanced Parental Leave

🚲 Cycle to Work Scheme

🚂 Season Ticket Loan

💬 6 free therapy sessions per year

🐶 Dog Friendly Offices

🍫 Free drinks and snacks in our offices

Other Info
👍Check out our ‘Top Tips’ for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
📧Email careers@capitalontap.com if you have any questions.

Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

How we rate this

Customer Activation Executive at Capital on Tap rates 32 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.