Customer Delivery Architect

Join us as we redefine how the world interacts with machine data.

At Splunk and Cisco, we believe in turning data into answers. We are a team of passionate innovators committed to our customers' success, our product’s evolution, and, most importantly, each other’s growth. We are looking for a Professional Services Architect (Security) to join our Customer Success & Experience organization and help our clients navigate the complex landscape of modern cyber defense.

The Role

As a Professional Services Architect, you will be the technical and strategic authority for our Security portfolio. You will serve as a Trusted Advisor to our customers, architecting solutions across our SIEM and SOAR ecosystems, including Splunk Enterprise Security, UEBA, and SOAR. You aren't just deploying software; you are architecting outcomes that protect organizations from the next generation of threats.

What You’ll Do

• Architect Complex Solutions: Lead the end-to-end lifecycle of security deployments, from initial strategy and integration to ongoing optimization.
• Drive Innovation: Partner with Product, Engineering, and Sales teams to influence product roadmaps and develop new strategies that redefine how our customers monitor their infrastructure.
• Act as a Trusted Advisor: Engage at all levels—from C-suite stakeholders to technical engineers—to ensure operational success and strategic alignment.
• Empower the Customer: Enable client teams to manage, scale, and solve complex security challenges independently.
• Foster Growth: Champion a culture of continuous improvement, mentoring team members and contributing to a collaborative, high-performance environment.

What You’ll Bring

• Experience: 5+ years in a Security Operations Centre (SOC), security consulting, or security sales engineering.
• Security Expertise: Proven success in implementing and architecting SIEM software.
• Technical Proficiency:
• Strong background in Cloud IaaS (AWS, GCP, or Azure).
• 3+ years of experience with container orchestration (Kubernetes and Docker).
• Proficiency in at least two of the following: Python, Java, .NET, PHP, Ruby, Node.JS, Objective-C.
• Experience with automation/orchestration tools (Ansible, Puppet, Chef, or Terraform).
• Comfortable working across both Unix and Windows command lines.

Soft Skills:

• A high sense of urgency and the ability to manage competing deadlines in a fast-paced environment.
• Exceptional communication skills, including the ability to translate complex technical problems into business-value conversations.
• A self-starter mindset with a passion for continuous learning and professional development.
• Experience creating technical documentation (architecture diagrams, white papers, etc.).
• Bonus Points: Knowledge of Splunk administration or statistical and analytical modeling.
• Travel: Ability to travel up to 30% regionally as required.

Why You’ll Love It Here

We value our people as much as our product. You will have the opportunity to take ownership of your work, receive mentorship from industry leaders, and play a vital role in a team that celebrates collective success. We encourage a two-way flow of ideas and believe that the best solutions come from diverse, empowered, and supported teams.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.