Customer Engineer

Aircall is hiring a Customer Engineer in Sydney, Australia. Level rates it ; you can apply on Aircall.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include customer onboarding, technical support and project management.
Level classifies it as a mid-level role.
Level lists 76 other open roles at Aircall.

AI in this role

Drive technical onboarding, activation, and adoption as a Customer Engineer to ensure platform value realization.

customer-onboardingtechnical-supportproject-managementintegrations

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the Role:

Customer Engineers (CEs) are the technical drivers of customer success at Aircall. They ensure that what we sell becomes what customers use — and what they use becomes what they grow.
CEs own the onboarding, activation, and technical adoption journey, ensuring every customer realises measurable value from Aircall’s platform.
They combine deep product and integration expertise with strong communication skills, structured project management, and commercial awareness. This is a customer-facing, proactive, and high-impact role — designed for those who can translate complex technology into clear outcomes and act as trusted advisors from implementation through expansion.

*Unfortunately candidates without the right to work in Australia cannot be considered at this time

How we rate this

Customer Engineer at Aircall rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Engineer is an open job at Aircall.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Sydney Office.
The job was posted on June 18, 2026.
Seniority: mid.
Applications are handled by Aircall. Apply on Aircall

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer OnboardingTechnical SupportProject ManagementIntegrations

Questions you could be asked

Tell me about a project where customer onboarding was part of your work. What did you do?
Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where project management was part of your work. What did you do?
Tell me about a project where integrations was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Onboarding, Technical Support, Project Management, and Integrations. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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