NubankCustomer Excellence Analyst- Exclusive for people with disabilities
Nubank is hiring a Customer Excellence Analyst- Exclusive for people with disabilities in Bogotá, Colombia. Level rates it ; you can apply on Nubank.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- The posting allows some remote work.
- Tools and skills the posting cites include Chat, Email and Phone.
- Level lists 96 other open roles at Nubank.
- The role was posted within the past two weeks.
AI in this role
Support customers via chat, email, and phone, resolving inquiries and managing claims and fraud cases.
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the Role
At Nu, we are building a community of customers who are fans of our brand, and we do it by delivering an exceptional experience in every interaction. Our customers are at the center of everything we do: from how we design our products to how we resolve each case. That is how we build real relationships with them, and why millions of people across Latin America choose us.
We are looking for curious, creative people who want to move beyond the usual solutions. If that sounds like you, this could be your next career step.
You’ll be Responsible for
Support our customers through chat, email and phone, resolving their questions with empathy and clarity.
Help customers get the most out of our app by explaining its features.
Review the information and documents customers submit with their requests.
Follow up on claims within our chargeback process.
Contact customers to confirm information in potential fraud cases.
Reach out to customers with late payments to explain the payment options available.
Identify, classify and escalate potential bugs or operational issues affecting customers.
Collect feedback and suggestions from customers and prospects.
Propose improvements to our internal processes and share them with your leaders.
What We're Looking For Someone Who Has
This position is exclusively for people with disabilities
People who are passionate about customer service and technology.
Good listeners who enjoy talking with people from different backgrounds and are willing to go the extra mile to delight customers.
People who build trust and show empathy.
People who give and receive feedback constructively.
Creative problem solvers.
Analytical, data-oriented people who can handle multiple tasks at once.
Highly detail-oriented.
Work Setup
Location
Bogotá, Colombia
Work model
Hybrid
Office requirement
Hybrid 1 week/cycle. Our hybrid work model brings us to the office for one week every cycle, which may vary between one and three months.
Our Benefits
Extended maternity and paternity leaves
Health and life insurance
NuCare - Our mental health and wellness assistance program
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
Vacations of 15 workdays
Gym partnership
Work-from-home Allowance
Parental Consultancy
Relocation Assistance Package, if applicable
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
How we rate this
Customer Excellence Analyst- Exclusive for people with disabilities at Nubank rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where problem solving was part of your work. What did you do?
- Tell me about a project where fraud investigation was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
- Walk me through how you've used Chat in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Customer Service, Problem Solving, Fraud Investigation, Data Analysis, and Chat. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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