Customer Experience Associate

Ollie is hiring a Customer Experience Associate for a remote role open to applicants in United States. It pays $20/hr and Level rates it ; you can apply on Ollie.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
This is listed as a remote role.
The posting mentions customer support, relationship management and communication among its tools and skills.
Level classes it as a mid-level role.
Ollie has 2 other open roles on Level.

AI in this role

Provide anticipatory customer service and support for pet food subscribers across multiple communication channels.

customer-supportrelationship-managementcommunicationproject-management

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives. As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.
Come join the Award Winning Ollie Canine Care team! Ollie is driven to make pets’ lives healthier by making freshly-cooked, human-grade food for dogs that’s delivered right to our customers' doorsteps. And our customers want the very best for their dogs. Together, we’re hoping to embark (no pun intended) on some very long healthy journeys for our dogs powered by good fresh food. Our mission is to help dogs live their best lives. To know them is to love them. We want to create a world-class genuinely-kind anticipatory Customer Experience to help meet dogs and their parent's wellness needs. That’s where you come in… We’re looking for new members to join our Award Winning Canine Care team, close-knit pack that serves Ollie’s best pups and their parents to our high-quality standards. We make sure that, from box to bowl, all our dogs (and our customers) are having the best experience possible. This role will report to the Customer Experience Manager. We are ONLY hiring candidates living within roughly one hour of both Salt Lake City, UT and Nashville, TN. While this is a remote position, we hold required quarterly in-person offsites in these areas.

Responsibilities:

Represent the Ollie brand voice to our current and prospective customers.
Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents.
Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
Accurately track and monitor customer feedback and interactions.
Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience.
Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!

About You:

Put pets first. You love dogs and approach every dog with the same empathy and understanding as if it were your own.
Value patience. You leverage your knowledge and communication skills (written and oral) to provide the best answers to our pup parents’ many questions.
Improvisation. You like finding new ways to tackle challenges, and nothing catches you off guard. You prefer guardrails to rules.
Problem solver. Cutting through to the core of a problem and figuring out how to fix it energizes you.
Fun. You don’t mind occasional sloppy dog kisses and love sharing memes.

Other Experience:

Bachelor’s Degree from an accredited four-year college or university.
Previous experience in customer-centric roles (retail, food service, etc.)
Experience with pets or health-foods preferred
Experience with Gladly or a similar platform a plus
Interest in working in a pet-friendly, fast-moving environment
Previous experience working with dogs, whether in pet food, as a vet tech, etc.

Benefits

Competitive hourly salary and an annual bonus potential
Sponsored 401k program with employer match up to 4%
Comprehensive health coverage including medical, dental and vision
Paid parental leave
1-week paw-ternity leave for new dog parents
Ollie subscription for one dog
Inspiring pack members!

If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting. Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.

How we rate this

Customer Experience Associate at Ollie rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Experience Associate is an open job at Ollie.
Level rates this role AI Level 1 of 4: Little AI.
The listed pay is $20/hr.
The role is based in Salt Lake City, UT and is marked remote.
The job was posted on October 14, 2026.
Seniority: mid.
Applications are handled by Ollie. Apply on Ollie

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SupportRelationship ManagementCommunicationProject Management

Questions you could be asked

Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where relationship management was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?
Tell me about a project where project management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Support, Relationship Management, Communication, and Project Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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