Customer Growth Manager, Amazon Shipping

Amazon is hiring a Customer Growth Manager, Amazon Shipping in San Jose, United States. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions Salesforce, account management and customer support among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Customer Growth Manager providing operational support, tracking resolution, and account optimization for high-volume Amazon Shipping partners.

Salesforce

account-managementcustomer-supportb2bdata-analysisescalation-management

This is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Customer Growth Manager (CGM) to provide operational and relationship support to high-volume shippers. This role plays a critical part in ensuring the success and satisfaction of Amazon Shipping partners by managing key escalations, providing proactive insights, and delivering a seamless support experience.
The CGM will work closely with onshore CGMs.

Key job responsibilities
CGMs support shippers by resolving issues and driving improvements across six primary categories:

1. Pickup Support-Resolve missed, delayed, or urgent pickup requests. Minimize shipper disruptions through timely coordination and response
2. Tracking and Delivery Resolution- Investigate tracking anomalies and delivery delays. Provide clear and accurate updates to shippers. Support recipient satisfaction by resolving delivery concerns
3. Billing & Account Management-Address invoicing discrepancies and payment processing issues. Monitor invoice limits and account configurations. Manage updates to warehouse addresses and contact points
4. Claims Assistance-Guide shippers through the compensation process for lost, damaged, or delayed packages. Review denied claims and ensure adherence to Amazon policy
5. Proactive Account Optimization-Conduct data analysis to identify trends and growth opportunities. Deliver insights via Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs). Promote awareness and usage of self-service tools and best practices
6. Complex or Cross-functional Escalations- Manage escalations that span multiple functions or require unique resolution paths. Partner with internal teams to resolve issues such as property damage, vendor mis-shipments, drop trailer incidents, or API integration errors.

A day in the life
Engage both internally and externally to Amazon to understand key customer pain points and generate strategic and impactful solutions.

Basic qualifications

- 3+ years of business development, partnership management, or sourcing new business experience
- 3+ years of developing, negotiating and executing business agreements experience
- Bachelor's degree
- Experience with sales CRM tools such as Salesforce or similar software
- Experience in setting up and managing a sales pipeline
- Speak, write, and read fluently in English

Preferred qualifications

- Experience interpreting data and making business recommendations
- Experience in online advertising or high-tech products/services

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Customer Growth Manager, Amazon Shipping at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Growth Manager, Amazon Shipping is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in CR, San Jose.
The job was posted on May 6, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Account ManagementCustomer SupportB2bData AnalysisEscalation ManagementSalesforce

Questions you could be asked

Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where b2b was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where escalation management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Account Management, Customer Support, B2b, Data Analysis, and Escalation Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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