Customer Insights & Analytics Automation Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

At Johnson & Johnson (J&J), we are passionate about our mission to care for the world, one person at a time. We adopt research and innovation, providing groundbreaking ideas, products, and services that advance the health and well-being of people globally. As part of our Employee Family, you’ll join over 128,700 teammates across more than 275 operating companies in 60 countries, united in a dedication to improving lives daily.

Johnson & Johnson Global Services (GS) operates as the shared services organization that supports the businesses of Johnson & Johnson. We strive to streamline functional work across regions and sectors by applying standardized processes and innovative technology. The vision of GS is to further trusted relationships and deliver significant value by providing extraordinary services that empower our teams.

The GS Customer Insights & Analytics Team is dedicated to enhancing the MedTech industry's ability to leverage data for strategic decision-making. Through Customer Insights & Analytics, the team empowers organizations with actionable sales insights derived from actual purchase data from customers.

Job Summary: 

We are seeking an experienced Domain Specialist to join our team. This role will focus on executing customer case operations while analyzing and improving existing processes to drive efficiency. You will collaborate with cross-functional teams to ensure best practices are adopted and effectively implemented, positioning Customer Insights & Analytics as an essential component of our Sales analytics landscape.

Key Responsibilities:

• Execute customer case operations to ensure smooth workflow execution.
• Serve as the primary expert on the Customer Insights & Analytics tool, ensuring its effective application across various departments.
• Conduct training sessions and workshops to educate internal stakeholders on the functionality and advantages of Customer Insights & Analytics.
• Collaborate with data analysts to identify areas for efficiency improvements and implement process enhancements.
• Develop documentation, including user manuals, training materials, and case studies, to facilitate the effective use of Customer Insights & Analytics.
• Stay updated on industry trends, emerging technologies, and best practices in data analytics relevant to the MedTech field.
• Contribute creative and innovative ideas to the team.
• Perform other work-related duties as assigned.

Qualifications:

• Bachelor’s degree in Business Management, or a related field.
• 3+ years of experience in process analysis or improvement.
• Experience in defining, monitoring, and improving data quality metrics to guarantee the accuracy, completeness, and consistency of data.
• Experience in creating and maintaining data catalogs, with a strong understanding of the importance of metadata for enhancing data discoverability and usability.
• Familiarity with process mapping tools is a plus.

Required Skills:

• Strong analytical and process improvement skills.
• Excellent communication and interpersonal skills.
• Capacity to work independently and manage multiple projects simultaneously.
• Ability to work collaboratively in a fast-paced environment and manage multiple projects.
• Experience supporting and working with multi-functional teams in a dynamic environment.

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