Customer Logistics Analyst

Customer Logistics Analyst

Turn logistics data into practical improvements that strengthen customer service and supply chain performance. Do you enjoy uncovering patterns and challenging existing processes? Are you ready to innovate for good? Apply today and help shape a growing logistics network.

About the Role

As a Customer Logistics Analyst at Essity, you will use data to identify opportunities across customer ordering, transportation, warehousing and third-party logistics operations. You will turn complex information into clear recommendations that improve service, reduce inefficiencies and support better decision-making.

This is an analytical, problem-solving position rather than a traditional transactional logistics role. You will collaborate with Sales, Customer Service, Transportation, Distribution and Supply Chain colleagues, as well as external logistics partners. The role offers an opportunity to help develop processes, reporting and operational solutions within an evolving U.S. and Canadian customer logistics network.

What You Will Do

• Logistics Performance: Analyze customer, transportation, warehouse and inventory data to identify service risks, cost drivers and opportunities to improve supply chain performance.

• Order and Load Optimization: Evaluate ordering patterns and recommend opportunities to consolidate orders, increase pallet utilization, improve shipment frequency and optimize transportation.

• Reporting and Insights: Develop and maintain customer scorecards, dashboards, key performance indicators and operational reports that translate data into meaningful business recommendations.

• Customer Service Analytics: Monitor measures such as on-time delivery, order fulfillment and inventory-related service performance, identifying trends and corrective actions.

• Chargebacks and Compliance: Analyze customer fines, fees, deductions and delivery-performance penalties, identify root causes and support actions that reduce future occurrences.

• Third-Party Logistics Analysis: Review logistics-partner invoices and operational performance, investigating discrepancies and supporting effective relationships with external partners.

• Continuous Improvement: Collaborate across functions on customer onboarding, distribution-network changes and improvement initiatives that strengthen service and operational efficiency.

Who You Are

• You have a bachelor’s degree in Supply Chain, Logistics, Business, Analytics or a related field.

• You bring up to three years of relevant experience in logistics, supply chain, transportation or a data-focused analytical role. Experience in consumer goods or a comparable customer-driven environment is beneficial.

• You have advanced Excel capabilities and experience using data to recognize patterns, solve problems and develop recommendations. Familiarity with Power BI or Tableau is preferred, while experience with SAP or another enterprise resource planning system is an advantage.

• You combine analytical problem-solving and critical thinking with curiosity, learning agility and clear communication. You can explain what the data means, why it matters and what action should follow, while working effectively across internal teams and external partners.

What We Can Offer You

Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

Innovate for Good | Excel Together | Be You with Us

More About Philadelphia

This hybrid position is based in Philadelphia and follows standard business hours. The role may require up to 15% travel to build operational understanding, collaborate with stakeholders and support logistics initiatives.

Additional Information

The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process please contact EssityHRNorthAmerica@essity.com

Together, we are improving lives, every day

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

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