Customer Management Professional

Would you like to grow your skills and career in one of the most innovative companies in the renewable energy sector globally?

Region MED > SBU MED Service >Customer Service Management Turkey

Customer Management is part of our Service business and is responsible for managing customer relationships, service contract performance, commercial follow-up, and customer satisfaction throughout the contract lifecycle. The department acts as the main interface between customers and internal stakeholders, ensuring contractual commitments are fulfilled while supporting the growth and profitability of the service business. Customer Management plays a key role in supporting customer retention, contract renewals, and long-term partnerships.

Responsibilities

• Manage customer relationships and act as the primary point of contact for service contract customers
• Monitor contract performance and ensure contractual obligations are fulfilled
• Lead customer meetings, performance reviews, and commercial discussions
• Support contract renewals, amendments, and commercial negotiations
• Coordinate with internal stakeholders to resolve operational and contractual issues
• Support customer satisfaction and identify opportunities for business growth
• Manage claims, risks, and contractual deviations throughout the contract lifecycle
• Ensure accurate billing, contract administration, and revenue follow-up
• Prepare and present customer reports and performance updates
• Support continuous improvement initiatives and contribute to business objectives

Qualifications

• Bachelor's degree in Engineering, Business Administration, Economics, Law, or a related field
• Demonstrated experience in customer management, contract management, account management, sales support, or a similar commercial role
• Solid understanding of commercial, contractual, and financial principles
• Experience in managing customer relationships and working with cross-functional teams
• Ability to analyze contractual obligations and translate them into operational actions
• Effective stakeholder management skills with the ability to communicate effectively at different organizational levels
• Experience working in an international and multicultural environment
• Advanced proficiency in Microsoft Office applications, particularly Excel and PowerPoint
• Fluent in English, both written and spoken
• Experience within the renewable energy, service, or industrial sector is considered an advantage

Competencies

• Customer-focused customer and business orientation
• Leadership and stakeholder management skills
• Effective communication and presentation skills
• Negotiation and persuasive communication skills
• Problem-solving mindset
• Ability to manage multiple priorities and deadlines
• Solid analytical and organizational skills
• Attention to detail
• Collaborates effectively and has a collaborative approach
• Ability to adjust and willingness to learn

What we offer

We offer an exciting opportunity in an international and growing organization committed to sustainable energy solutions. You will become part of a collaborative and diverse team, where you will have the opportunity to develop both professionally and personally while working closely with customers and stakeholders across the business. In return, we expect you to contribute with an engaged mindset, clear customer focus, and commitment to delivering results.

Additional information

We look forward to receiving your application as soon as possible, as we will be reviewing applications on a rolling basis. To apply for this opportunity please submit your resume in English.

Our commitment to a fair hiring.

At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE – RECRUITMENT FRAUD

It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.