DP WorldCustomer Operations Agent (1820)
DP World is hiring a Customer Operations Agent (1820). Level rates it ; you can apply on DP World.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- The posting mentions Microsoft Outlook, Microsoft Teams and customer service among its tools and skills.
- Level classes it as a mid-level role.
- DP World has 540 other open roles on Level.
AI in this role
Manage check-in, disembarkation, and customer operations services safely and efficiently at the Port of Cairnryan.
To support the management team to deliver a cost effective, customer focused check in and disembarkation service to tourist and freight customers booked to travel through the Port of Cairnryan
To carry out all duties, and to conduct themselves, in line with the P&O Ferries Values and Behaviours
To ensure all operations are carried out in a safe manner.
To utilise skills and knowledge of Freight and Tourist operations and the business to work effectively
To be flexible to work across all areas of the Customer Operations Department to meet the demands of the business.
To assist colleagues in their development of the role
The responsibilities and duties:
To check in and process customers coming through the port
Release and out gate traffic
To provide a high standard of customer service to our customers
To ensure the safety of yourself and others in the port
To report any breaches or suspected breaches of security
Ensure personal behaviour promotes culture change and reflects the values of the business
The ideal candidate will:
Have customer service experience
Manage to work as part of a team and on their own
Understanding of IT systems such as Microsoft outlook/Teams
Experience working in a customer-facing environment.
Experience operating within a safety-critical environment.
Experience managing competing priorities in a fast-paced environment.
Desirable:
Previous experience within ports, shipping, logistics, transport, or ferry operations.
Experience of vehicle marshalling or traffic management.
Experience operating passenger transport vehicles.
If you have further questions then please reach out to the hiring manager Miki Lock for an informal discussion.
At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.
When we recruit, we want to you to bring your whole self to work, and we are working towards increasing diversity across all of our colleagues. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity. #pando
How we rate this
Customer Operations Agent (1820) at DP World rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where logistics was part of your work. What did you do?
- Tell me about a project where traffic management was part of your work. What did you do?
- What's a project where you used Microsoft Outlook hands-on?
- Walk me through how you've used Microsoft Teams in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Customer Service, Logistics, Traffic Management, Microsoft Outlook, and Microsoft Teams. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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