Customer Operations Manager

Nokia is hiring a Customer Operations Manager. Level rates it ; you can apply on Nokia.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level classifies it as a senior role.
Level lists 568 other open roles at Nokia.

AI in this role

As a Customer Operations Manager at Nokia, your core mission is to Deliver Better Customer experience by Orchestrating Planning & Delivery Operations for Hyperscale Customers, Drive Improved execution planning, Predictability and Fulfilment

Act as OPS SPOC towards Customer team and Customer about order fulfilment and escalations
Performs supply chain Management operations
Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve supply chain design
Contributes to supply chain processes and execution, profitability and efficiency meeting accurate and timely services to customers both in terms of quality and cost efficiency.
Drive Demand Planning S&OP alignment with Sales/ PLM/ Supply Chain to ensure Timely Supply Planning trigger and maximum Forecast accuracy
Supports pre-sales by evaluating logistics requirements, planning the Logistics and supply chain execution.
Contributes to logistics execution process to meet the CT and Delivery Operations business targets (includes monitor and control)
Manages Order Delivery Schedule with BD Supply chain, seek improvement, Chase down Supply shortages and mitigation, Provide daily/weekly updates to the CT and/Or Customers
Drive Allocation requirement for specific customer during Supply chain shortage environment
Own HW revenue Forecasting and alignment with Business controller In accordance to Execution plan and drive Risk Mitigation to achieve targets

You have:

15+ years of experience in Supply Chain Management, Order fulfilment
Bachelor's degree or equivalent practical experience
Expertise in Kinaxis, SAP, MS Office tools
Proficiency in Requirement Analysis, Stakeholder management, Process Improvement
Strong communication skills and ability to manage complex relationships

It would be nice if you also had:

Experience with AI Agentic tools
Familiarity with Hyperscale Business and requirement

How we rate this

Customer Operations Manager at Nokia rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.