Customer Relationship Officer(Pipeline ) - Abu Dhabi ( UAEN only )

Customer Relationship Officer – Home Finance

Job Purpose

To acquire, manage, and retain customers for Home Finance products by providing professional sales and advisory services. The role is responsible for generating new business, achieving sales targets, building strong customer relationships, and delivering exceptional service throughout the Home Finance journey while ensuring compliance with regulatory and Shariah requirements.

Key Responsibilities

Promote and sell Home Finance products to prospective and existing customers.

Generate leads through branch referrals, direct sales activities, real estate developers, brokers, and personal networks.

Assess customer financing needs and recommend suitable Home Finance solutions.

Guide customers through the application process and ensure accurate documentation submission.

Coordinate with Operations, Credit, Legal, Valuation, and other stakeholders to facilitate smooth processing and timely approvals.

Maintain regular follow-up with customers to provide updates on application status.

Build and nurture relationships with real estate agents, property developers, and external business partners.

Ensure compliance with bank policies, KYC, AML, and regulatory requirements.

Achieve monthly sales, revenue, and quality targets set by the business.

Cross-sell relevant banking products such as accounts, cards, Takaful, investments, and liability products where appropriate.

Keep abreast of market trends, competitor products, and property market developments.

Qualifications

Bachelor's degree in business, Finance, Banking, Marketing, or related discipline.

Minimum 1-3 years of experience in Home Finance, Mortgage Sales, Retail Banking Sales, or Financial Services.

Experience in the UAE banking sector is preferred.

Skills & Competencies

Strong sales and relationship management skills.

Knowledge of Home Finance/Mortgage products and processes.

Excellent communication and negotiation abilities.

Customer-focused approach with strong interpersonal skills.

Ability to build and maintain business networks.

Strong problem-solving and follow-up skills.

Understanding of UAE real estate market trends.

Proficiency in Microsoft Office applications.

What We Offer

Competitive salary and performance-based incentives.

Comprehensive employee benefits package.

Learning and development opportunities.

Career growth within one of the UAE's leading Islamic banks.

Dynamic and collaborative work environment.

Exposure to a diverse portfolio of customers and banking solutions.

• Discuss customers' financial circumstances and offer guidance on bank products and services that meet their needs