Customer Research Analyst

RELX is hiring a Customer Research Analyst in Manila, Philippines. Level rates it ; you can apply on RELX.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level classes it as a mid-level role.
RELX has 801 other open roles on Level.
Posted in the last few days.

AI in this role

Accountabilities:

Supporting data management across the LexisNexis Risk Solutions customer feedback program, the global NPS (Net Promoter Score) program
Cleaning data files thoroughly and accurately in Excel, as well as uploading and downloading files from various systems throughout the business
Implementing changes to existing customer surveys in the Forsta survey platform
Supporting the maintenance of Power BI dashboards for customer metrics
Monitoring automated data feeds for surveys and other operational data
Responsible for quality control checks across the program
Collaborating with US-based team members to define project requirements, timelines, and outcomes
Providing accurate status reporting to supervisors and management

Qualifications:

Strong data management and manipulation skills (advanced Excel and/or database management); must be comfortable transforming large data files

Hands-on experience with Power BI and working with large or complex datasets

2–3 years of relevant work experience

Very high attention to detail

Ability to work independently with little supervision

Willingness to learn new technology platforms, including Forsta

Bachelor’s degree required

Strong oral and written skills in English

Must be willing to work in a US Eastern Time schedule (8:00 AM – 4:00 PM ET)

Experience with the Forsta survey platform (strongly preferred)

Experience in survey research, market research, data analytics, or customer insights

Knowledge of HTML, CSS, JavaScript, Python, or other coding or scripting language

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How we rate this

Customer Research Analyst at RELX rates 35 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.