Customer Service Administrator Indonesia

CMA CGM is hiring a Customer Service Administrator Indonesia in Jakarta, Indonesia. Level rates it ; you can apply on CMA CGM.

Level's read on this job

On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
CMA CGM has 1,000+ other open roles on Level.
Posted in the last few days.

AI in this role

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

No Job Description 1 Receive inquiries and service requests from overseas clients and prepare quotations based on customer requirements. 2 Negotiate freight rates and service charges with shipping lines. 3 Verify freight rates and pricing through the internal rate management system (DMP Rates). 4 Prepare and issue quotations manually or through the C-Quote system. 5 Coordinate booking arrangements with the Operations Team to ensure timely shipment execution. 6 Prepare and distribute preliminary Profit & Loss (Pre-P&L) estimations to the Finance Team and relevant internal stakeholders for cost assessment. 7 Manage booking arrangements for Air Freight, LCL, and FCL shipments for both import and export operations. 8 Coordinated import shipment bookings with overseas agents, ensuring timely and efficient transportation arrangements. 9 Issue Booking Confirmations (BC) to shippers, including CY Open and CY Closing schedules for stuffing arrangements. 10 Monitor container equipment availability and coordinate with trucking providers to resolve depot-related issues, including container replacement or depot changes. 11 Managed the receipt and verification of Commercial Invoices and Packing Lists (CI/PL) from shippers to support the timely processing of Export Declarations (PEB) and Import Declarations (PIB), particularly for bonded zone shipments, before container arrival at the factory. 12 Receive Final Shipping Instructions (SI) and Verified Gross Mass (VGM) from shippers for Draft Bill of Lading (B/L) preparation. 13 Monitor the Draft Bill of Lading process with clients and provide export declaration pre-alert notifications. 14 Process Draft Bill of Lading confirmations and revisions based on client requirements. 15 Review shipping line invoices and ensure that charges are consistent with the agreed quotation and contracted rates. 16 Receive and verify invoices from trucking and handling vendors, confirm cost accuracy, and coordinate with the Procurement Team for payment processing under agreed payment terms or prompt payment arrangements. 17 Issue Final Sea Waybills (SWB) or Original Bills of Lading (OBL) to clients. 18 Prepare and review shipment Profit & Loss (P&L) reports. 19 Review customer invoices to ensure accuracy prior to issuance. 20 Obtain client confirmation on draft invoices and coordinate with the Operations Team for invoice validation. 21 Issue final invoices to clients following internal verification and approval processes. 22 Record and update Job Profit entries within the company system to ensure accurate financial reporting.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

How we rate this

Customer Service Administrator Indonesia at CMA CGM rates 35 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.