Customer Service Coordinator, German Speaker

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!

Learn more about us as a workplace upm.com/careers

We are now looking for a Customer Service Coordinator, German Speaker to join our team in UPM Business Hub Poland in Wroclaw.

Greetings from your future manager

“Good service starts with enthusiastic and motivated people. Welcome to our team, Customer Service is a crucial department. You will be representing our brand; your knowledge and interpersonal skills will determine the way our customers perceive UPM Adhesive Materials. The wide and personalized training programs will support you during your development, so it is not only our customers benefit, but your own career as well.” - Niki Hajnal, Team Leader, Customer Service, Graphics EMEA

What you will do

• Manage customer relationships as defined by sales management and supported by UPM Adhesive Materials internal systems to ensure smooth customer service
• Manage orders – progression and communication of orders to all necessary parties, responsive action in process disturbance situations
• Maintain customer data - including Customer Master File and Price Lists
• Handle enquiries related to pricing, products and supply chain
• Provide technical advice - including product recommendations, organizing samples, trials, technical documents and brochures - and having a basic understanding of printing methods
• Support sales – including information retrieval and analysis, pricing support
• Perform activities including product promotion, price offer follow-ups, etc.

Who you are

• You have bachelor’s degree
• Your approach includes actively suggesting products and services tailored to each customer's individual requirements
• You are interested in developing products and technical knowledge
• You have commercial awareness
• You have systems and processes knowledge
• You have an interest in e-Business development and the commercial impact of this on businesses
• You have high level of spoken and written communication skills
• You are fluent in German and English

This is what we offer to you

• A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.
• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our Rewarding and our Ways of working

Additional information

This position offers a hybrid working model, combining remote work from home with regular on-site collaboration in Wrocław

The position holder will report to Customer Service Team Leader, Graphics EMEA.

For further information about the role, please contact Nikoletta Hajnal, Customer Service Team Leader, Graphics EMEA at nikoletta.hajnal@upm.com

How to apply

Please apply via the link above and attach your CV and cover letter by December 8, 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.

For support with submitting your application, please contact HR Service Center at careers@upm.com or tel. +48123999499.

Learn more about how to apply from our Careers page.

Country-specific information

If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link: https://www.upm.com/investors/governance/compliance/reportmisconduct/.

UPM business information

UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. In Poland, UPM is running two factories near Wrocław, Human Resources Services in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 700 professionals in customer, supplier and financial services.

What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPM

If you wish to get more insight about who we are, check out this page!

UPM – we renew the everyday

Read more: upm.com

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