Customer Service Officer | Emirati Talent ONLY
AI in this role
Provide excellent customer service and support daily operations across MAF Entertainment venues. At MAF Cinemas, ensure smooth cinema operations and high service standards. At Magic Planet, deliver a safe, enjoyable guest experience and monitor equipment operations. At Ski Dubai, support customer service functions, party room operations, and marketing activities as needed.
ROLE PROFILE
- Deliver consistent high-level customer service across all MAF Entertainment venues in line with company SOPs.
- Support daily operations across MAF Cinemas, Magic Planet, and Ski Dubai to ensure smooth guest experiences.
- Handle ticketing, sales, and bookings using system platforms, including upselling and promoting products and services.
- Process payments accurately (cash, card, vouchers), issue receipts/refunds, and perform cash reconciliation and reporting.
- Assist with guest services including inquiries, complaints, tours, and coordination of parties and events.
- Maintain cleanliness, safety, and professional standards while following health, safety, and management instructions.
REQUIREMENTS
- Physically fit and able to perform all required duties in a fast-paced entertainment environment across MAF Cinemas, Magic Planet, and Ski Dubai.
- Strong communication and interpersonal skills with the ability to interact professionally with guests and colleagues in English, with Arabic as an advantage.
- UAE family book.
- Customer service focused with at least one to two years of experience in customer service, food and beverage, or retail roles, and a minimum high school education.
- Skilled in cash handling, basic computer use, attention to detail, mathematical accuracy, and able to follow procedures while applying upselling techniques and maintaining high service standards.
WHAT WE OFFER
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
How we rate this
Customer Service Officer | Emirati Talent ONLY at Majid Al Futtaim rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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