Sales and Customer Support Specialist

ABB is hiring a Sales and Customer Support Specialist in Milano, Italy. It pays €33k a year and Level rates it ; you can apply on ABB.

Level's read on this job

Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
The posting allows some remote work.
Tools and skills the posting cites include SAP, CRM and Excel.
Level lists 2,200+ other open roles at ABB.
The role was posted in the last few days.

AI in this role

Provide sales support, order management, and customer service for industrial motion products.

SAPCRMExcelMicrosoft Office

customer-supportorder-managementsales-operationsstakeholder-management

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Finance Manager

Your role and responsibilities
In this role, you will have the opportunity to support customers and the sales organization throughout the entire order lifecycle, ensuring efficient order management, issue resolution, and excellent customer service. Each day, you will coordinate with cross-functional stakeholders to ensure customer requests are handled accurately and on time. You will also showcase your expertise by contributing to customer satisfaction and supporting sales performance through proactive communication and operational excellence.

The work model for the role is: #LI-Hybrid
This role is contributing to the Motion Business Area in Italy, based in Sesto San Giovanni office.

You will be mainly accountable for:

Managing customer inquiries related to orders, deliveries, pricing, invoicing, and payment status, ensuring timely and accurate responses.
Supporting the sales team with quotations, order entry, order management activities, customer documentation, and contract administration.
Coordinating with Sales, Operations, Supply Chain, Logistics, and Finance teams to ensure smooth order fulfillment and effective resolution of customer requests and issues.
Monitoring order progress, preparing and analyzing sales reports and forecasts, tracking performance indicators, and providing insights to support business decisions.

Qualifications for the role

You are highly skilled in customer service, order management, and sales support processes within a manufacturing, industrial, or B2B environment.
You possess knowledge of ERP systems (SAP preferred), CRM tools, and Microsoft Office applications, particularly Excel.
You are passionate about customer satisfaction, problem-solving, teamwork, and effective stakeholder management.
Degree in Business Administration, Economics, Engineering, or other relevant disciplines.
You are at ease communicating in Italian and English, both written and spoken.
Experience in international environments and working with cross-functional teams is considered a strong advantage.

Compensation Package

As part of our commitment to transparency, we want to share the compensation details for this position:

Applicable CBA: Metalmeccanico

Minimum annual salary: €33.000

Variable Pay: Eligible for Company Productivity Bonus

The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.

Benefits as per policy

Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families

Welfare plan with a wide range of personalized services

Canteen or meal vouchers provided

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

How we rate this

Sales and Customer Support Specialist at ABB rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sales and Customer Support Specialist is an open job at ABB.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is €33k a year.
The role is based in Sesto San Giovanni, Milano, Italy and is marked remote.
The job was posted on November 13, 2026.
Seniority: mid.
Applications are handled by ABB. Apply on ABB

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SupportOrder ManagementSales OperationsStakeholder ManagementSAPCRMExcelMicrosoft Office

Also common in customer service jobs at this level

AI agents SQL AWS Azure Python Generative AI

Pay

Typical customer service job: $99k

Use the typical customer service figure as a reference when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where order management was part of your work. What did you do?
Tell me about a project where sales operations was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
Walk me through how you've used SAP in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Customer Support, Order Management, Sales Operations, Stakeholder Management, and SAP. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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