Customer Service Representative

This Customer Service Representative (Inbound) role will be an ideal opportunity to develop your experience and expertise in customer service within a dynamic and customer-focused environment.

At AIG, we are reimagining the way we help customers manage risk. Join us as a Customer Service Representative (Inbound) to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team while making a meaningful impact on our customers’ experience.

Make your mark in AIG Insurance Thailand

AIG Customer Service Teams provide exceptional support to current and prospective clients through professional handling of inbound customer enquiries. As the voice of our brand, you will deliver high-quality service, resolve customer concerns, and contribute to maintaining strong customer relationships.

How you will create an impact

• Deliver exceptional customer service through professional handling of inbound enquiries.
• Assess customer needs and provide timely, accurate resolutions.
• Maintain accurate and complete records of customer interactions in internal CRM systems.
• Provide customers with information and guidance on insurance products and services.
• Collaborate with internal stakeholders to effectively manage and resolve escalated cases.
• Ensure a positive customer experience through proactive follow-up and support.

What you’ll need to succeed

• Experience in customer service, call center, insurance, banking, or other customer-facing roles is preferred.Strong communication skills in Thai and English.
• Ability to multitask across systems while supporting customers.
• Customer-focused with strong problem-solving skills and attention to detail.
• Resilient and able to remain professional in challenging situations.
• Proficiency in Microsoft Office and relevant customer service systems.
• Ability to work effectively both independently and as part of a team.
• Adaptable with a willingness to learn and grow.

Ready to take your career to the next level? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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