Customer Service Specialist Licensed

About this role:

Wells Fargo is seeking a Customer Service Specialist Licensed in Customer Care as part of Contact Center division. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Participate in supporting internal and external customers by providing a variety of support services in account management, operations, documentation, customer service, and technical support and identify opportunity for process improvements within Customer Service-Licensed
• Review and analyze less complex product or service information, and exercise independent judgment to guide operations efficiencies, quality, and compliance
• Present recommendations for resolving complex situations and exercise independent judgment while developing expertise in the policies, procedures and compliance requirements
• Collaborate and consult with colleagues, internal partners and stakeholders
• Provide guidance to less experienced staff

Required Qualifications, US:

• 2+ years of Customer Service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• US only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 or 7 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multitasking, and prioritizing skills
• Outstanding problem solving skills
• Intermediate Microsoft Office skills
• Ability to work in a fast-paced deadline driven environment
• Brokerage industry experience
• Call center experience
• Retail banking experience

Job Expectations:

• US only: Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. Some roles may also require successful completion of FINRA Series 9 and 10 or the ability to obtain within a 90 or 180-day time period contingent upon number of license(s) needed if not immediately available to transfer upon hire. FINRA recognized equivalents will be accepted. This will be communicated at time of offer acceptance. Compliance with state law registration and licensing requirements is mandatory. In addition to state registration and licensing requirements, specific product licenses or SAFE licensing may apply. Additionally requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required
• Must be able to attend the full duration of the required training period
• Ability to work additional hours as needed

Posting Location:

• 1525 W WT Harris Boulevard, Charlotte, North Carolina 28262-8522

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.