BT GroupCustomer Service Support Advisor
BT Group is hiring a Customer Service Support Advisor in Gurugram, India. Level rates it ; you can apply on BT Group.
Level's read on this job
- Level rates this customer service role Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include customer support, problem solving and process improvement.
- Level classifies it as a junior role.
- Level lists 180 other open roles at BT Group.
AI in this role
Assist customers across channels and provide support excellence for BT Group's solution portfolio under supervision.
About the role
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.
What you’ll be doing
1. Assists in the implementation of specific Customer Service management plans under supervision.
2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
Essential Skills / Experience
Desirable Skills / Experience
Our Package
How we rate this
Customer Service Support Advisor at BT Group rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $98k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where problem solving was part of your work. What did you do?
- Tell me about a project where process improvement was part of your work. What did you do?
- Tell me about a project where communication was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Support, Problem Solving, Process Improvement, and Communication. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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