Customer Services Contact Centre Agent

Company Overview

Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.

The driving force behind us is the diverse and talented group of employees around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work.

With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.

Job Overview

Are you passionate about delivering exceptional customer service and ready to be the voice of a leading automotive financial services provider?

We’re looking for a friendly, professional, and proactive Contact Centre Agent to join our dynamic team. This is a fantastic opportunity to make a real impact by helping customers with their queries and making sure every interaction is handled with care.

What you’ll be doing

As a Contact Centre Agent, you’ll be at the heart of our customer experience, responsible for:

• Handling incoming calls and communications from our customers.
• Liaising with customers, retailers, and internal departments.
• Accurately recording customer data and notes.
• Communicating clearly via phone, email, and letter.
• Developing product and policy knowledge to resolve queries effectively.

You’ll make decisions and provide tailored support to our customer base, all while working within a supportive team environment.

What we’re looking for

We’re looking for someone who thrives in a fast-paced, customer-focused role. You’ll need:

• 5 GCSEs (A–C), including English and Maths.
• A-levels or equivalent (desirable).
• Experience in a customer service environment (desirable).
• Excellent communication and listening skills.
• Ability to multitask, prioritise, and adapt to change.
• A positive, team-oriented attitude.

Why join us?

• Be part of a collaborative and supportive team.
• Gain valuable experience in financial services.
• Enjoy career progression opportunities into senior advisor or team leader roles.
• Work in a professional environment where your contribution matters.
• Work-life balance matters: This role is 37.5 hours per week, Monday to Friday, 9am to 5:15pm — no evenings or weekends.
• Hybrid working: Following successful completion of training and probation, you'll have the option to work from home up to 2 days per week.

Generous benefits package that includes:

• 26 days of annual leave plus bank holidays
• Enhanced pension scheme
• Private medical insurance
• Access to hundreds of high street discounts
• Employee car schemes
• Clear pathways for career progression

Ready to apply?

If you're excited by the idea of working at the heart of customer services and want to make a real impact from day one, we’d love to hear from you.

People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or become an Engagement Champion in your department, there is something for everyone to be involved with and help shape our company.

Want more information? You can view the full job description below or you can contact our Talent Acquisition team if you have any questions; sfscareers@stellantis-finance.com.

Apply now and take the first step in your Customer Service journey with us!

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Redhill RH1 1QA: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Redhill RH1 1QA

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation, and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.