BT GroupCustomer Success Agent
BT Group is hiring a Customer Success Agent in Manchester, United Kingdom. Level rates it ; you can apply on BT Group.
Level's read on this job
- Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
- The posting mentions customer support, communication and problem solving among its tools and skills.
- Level classes it as a junior role.
- BT Group has 164 other open roles on Level.
- Posted within the past week.
AI in this role
Customer Success Agent managing business customer journeys, orders, and inquiries.
Location: Manchester
Grade: TMSV3 (pre-evaluation)
Role: Customer Success Agent
We’re looking for a confident and customer-focused Customer Success Agent to take ownership of business customer journeys dealing with products such as, but not limited to, Broadband, BTnet and Digital Voice.
You’ll support customers from order through activation and Early Life, handle inbound queries, resolve issues and complaints, validate first bills and work with specialist teams to keep cases moving through to resolution.
Key requirements
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Strong customer service skills, with clear, empathetic communication and effective expectation management.
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Confidence in taking end-to-end ownership of customer cases, including escalations and complaint resolution.
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Ability to work across multiple systems, prioritise effectively and maintain accurate records.
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A practical approach to resolving service, order and Early Life issues, with a focus on First Contact Resolution.
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Ability to explain technical information clearly and identify suitable opportunities that add value for customers.
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Willingness to learn new products, processes and systems quickly; knowledge of BT networks or order journeys would be advantageous.
If you’re proactive, accountable and passionate about delivering a straightforward, reassuring customer experience, we’d like to hear from you.
Once you have applied you will be sent a link to complete a short online assessment please ensure you complete this so we can look at inviting you to the next stage of the process.
How we rate this
Customer Success Agent at BT Group rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $98k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where communication was part of your work. What did you do?
- Tell me about a project where problem solving was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Support, Communication, and Problem Solving. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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