Customer Success Engineer

About the job

Be the Wi-Fi expert that customers turn to when connectivity gets complex. This role solves tough Wi-Fi problems using sniffer captures, debug logs, and hands-on lab testing. It works side by side with R&D to reproduce and fix customer issues, and builds custom demos and applications shared through GitHub. With deep knowledge of WLAN standards, embedded systems, and low-level drivers, the role shapes new networking solutions and works directly with customers on cutting-edge technology.

Key responsibilities

• This includes, but is not limited to:

• Understand customer requirements & issues and provide expert technical support in a timely manner

• Triage issues via lab testing, sniffer and debug log analysis.

• Work with internal R&D teams to reproduce, resolve customer issues and support their development need

• Build Wi-Fi applications/demos as required using Wi-Fi and other networking & embedded modules with clearly documented user guide(s) via Github or other platform(s)

• Compiling pull-requests, patches & configs to create custom branches/tags for customer evaluations

Qualification and skills

• Bachelor or Master of Science in Computer Engineering, Electrical Engineering, or a related field

• 5-10 years of relevant hands-on experience in the Wi-Fi domain

• Strong knowledge of WLAN technologies (802.11a/b/g/n/ac/ax/be), AAA (802.1x, RADIUS technologies)

• Experience in debugging Wi-Fi issues via sniffer logs (wireshark or others), debug logs, instrumenting Wi-Fi codebase.

• Experience working with customers and collaborating with internal teams

• Experience in development and debug of embedded systems and an RTOS, ideally Zephyr

• Familiarity with Wi-Fi embedded architecture including drivers, mac firmware, wpa supplicant, TCP/IP stack etc.

• Knowledge of embedded build systems using Cmake, Kconfig etc

• Familiarity with low level drivers like SPI/QSPI/SDIO/I2C and lab work involving Logic Analyzer, VSA/VSG, Scope will be an added advantage

Personal skills

• Clear written and spoken communication, including with non-technical customers

• Strong problem-solving skills and a methodical approach to debugging

• Customer focus, patience and a sense of ownership

• Works well in a team and across time zones

• Curious and keen to learn new technologies quickly

• Good Time Management skills and able to attend to several issues at once

Working for Nordic

Working at Nordic, you will be inspired and supported to develop yourself. Our teams enjoy a professional and informal working environment. We value and encourage the continuous development of skills and expertise to the highest levels. We are proud of our Norwegian heritage, our highly skilled international workforce, and our world-leading innovation.

We offer a variety of tasks and projects, and the possibility to work alongside some of the world’s most renowned experts within their field. We encourage our employees to question the established and innovate while expecting professionalism, commitment, and the will to learn.

Benefits

• Competitive salary with short- and long-term incentive plan

• Flexible working hours

• Medical insurance

• Family-friendly policies, insurances, and benefits

Practical details

• Location: Hyderabad, India

Please note that this position might be subject to a background check.