Customer Success Manager

Campfire is hiring a Customer Success Manager in San Francisco, United States. It pays $100k-$170k a year and Level rates it ; you can apply on Campfire.

Level's read on this job

Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
The listed pay starts close to the typical customer service posting on Level.
Level lists 50 other open roles at Campfire.

AI in this role

As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.

You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.

Key Responsibilities

Customer Ownership & Success

Own post-implementation success for a portfolio of customers
Build strong relationships with Controllers, Accounting Managers, and Finance leaders
Drive adoption, engagement, and value realization across accounts
Proactively manage account health and identify churn risk
Lead QBRs, success planning, and ongoing check-ins

Retention & Growth

Manage renewals for your book of business
Identify and support expansion opportunities (seats, modules, entities, geographies, use cases)
Partner with Sales to scope and close upsell and cross-sell opportunities
Maintain accurate renewal forecasts and risk pipelines

Product Adoption & Enablement

Lead customer enablement sessions and workflow optimization reviews
Support rollout of new product features and modules
Ensure customers are following best practices and getting maximum value from Campfire

Cross-Functional Collaboration

Partner closely with Implementation to ensure smooth handoffs and successful go-lives
Work with Support and Product to resolve issues and escalate customer feedback
Represent customer voice internally and help improve processes across the customer lifecycle

Experience & Qualifications

3+ years of Customer Success or Account Management experience in B2B SaaS
Experience supporting finance, accounting, or operations teams strongly preferred
Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)
Strong technical aptitude and ability to learn complex platforms quickly
Bachelor’s degree or equivalent experience

Personal Attributes

Customer-first mindset with strong ownership and accountability
Excellent communicator and relationship builder
Organized, proactive, and comfortable managing multiple accounts
Strong problem-solver who thrives in a fast-moving startup environment
Growth mindset and eagerness to learn and develop

How we rate this

Customer Success Manager at Campfire rates 36 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.