Customer Success Manager, Enterprise

About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

Job Location: Shanghai

Job Description:

• In line with the company’s market strategy, achieve growth targets for cross-border payment business, take responsibility for in-depth maintenance of cross-border market clients, and explore clients’ scenario-based potential needs in the field of cross-border finance.

• Regularly follow up on merchants’ daily cross-border payment transactions, and understand and report on merchants’ operational status.

• Keep abreast of industry policies, trends, and relevant risk control and compliance requirements to promote the development of cross-border business.

• Collaborate with product, R&D, and other teams to collect, organize, and analyze market information, and provide timely feedback and suggestions.

Core Responsibilities:

• Efficiently and promptly resolve client issues, including but not limited to: pricing configuration, KYC/KYB, transaction monitoring, etc.

• Act as an expert to provide support in data analysis and optimization to promote clients’ business development.

• Maintain client relationships and explore new business opportunities.

• Drive the optimization or innovation of products, features, and processes.

Basic Requirements: (The following information is for reference only and not an absolute standard.)

• 3–5 years of relevant industry experience, with preference given to candidates who have experience serving large enterprises.

• Detail-oriented, results-driven, with strong communication skills and logical thinking.

• Possess business acumen, able to proactively identify client needs and pain points, and explore business opportunities.

• Strong language expression skills both internally and externally, with strong capabilities in information and data collection, data analysis, and data sensitivity.

• Proactive, passionate, team-oriented, with strong learning ability and resilience under pressure.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.