Customer Success Manager, ESM

Amazon is hiring a Customer Success Manager, ESM in Shenzhen, China. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
The posting mentions Dashboards, Excel and program management among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.
Posted in the last few days.

AI in this role

Lead the planning, launch, and daily operations of the Shenzhen Qianhai Innovation Centre engagement hub.

dashboardsexcel

program-managementstakeholder-managementcampaign-managementdata-analysis

Amazon Global Selling enables businesses to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace across 10 countries, adding millions of new products. The Asia Global Selling Existing Seller Management (ESM) team is seeking a results-oriented Customer Success Manager to own the planning, launch, and ongoing operation of the **Shenzhen Qianhai Innovation Centre** — a flagship engagement hub for our Strategic Selling Partners.

This role owns the Innovation Centre end-to-end. You will define the Centre's annual programming calendar, design Selling Partner engagement campaigns, and drive execution from concept through post-event analysis. You will work closely with Strategic Account Managers to translate Seller needs into compelling on-site experiences, coordinate cross-functional stakeholders to secure resources and alignment, and leverage data to measure campaign effectiveness and continuously raise the bar. You are responsible for structuring workflows that keep the Centre running smoothly — prioritizing activities, removing bottlenecks, and turning ambiguous requirements into clear execution plans. Where existing processes fall short, you improve them; where none exist, you build them from scratch using data and fact-driven decision making.

Key job responsibilities
This role demands strategic thinking at scale — you must set a bold vision for the Centre and connect daily execution to broader business outcomes. Strong data-driven analytical skills are essential: you will build dashboards, synthesize campaign results, and present insights to senior leadership. Because you will work daily with senior business leaders and account managers across teams and cultures, the ability to influence without authority and earn trust quickly is non-negotiable. The ideal candidate combines marketing savvy with disciplined program management, brings creative energy to simplifying complex processes, and operates with ownership and customer obsession in a fast-paced, cross-functional environment.

Basic qualifications

- Experience with strong project management skills and the ability to thrive in a fast-paced environment

Preferred qualifications

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Customer Success Manager, ESM at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Success Manager, ESM is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in CN, 44, Shenzhen.
The job was posted on October 26, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementStakeholder ManagementCampaign ManagementData AnalysisDashboardsExcel

Also common in customer service jobs at this level

AI agents SQL AWS Azure Python Google Cloud

Pay

Typical customer service job: $100k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
Tell me about a project where campaign management was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Walk me through how you've used Dashboards in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Program Management, Stakeholder Management, Campaign Management, Data Analysis, and Dashboards. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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