AmazonCustomer Success Manager I, Global Logistics
Amazon is hiring a Customer Success Manager I, Global Logistics in Bellevue, United States. It pays $58k-$102k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- Level rates this customer service role Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include Excel, customer success and supply chain management.
- Level classifies it as a mid-level role.
- Level lists 21,000+ other open roles at Amazon.
- The role was posted within the past two weeks.
AI in this role
Manage high-value shipper relationships and drive data-driven improvements for Amazon's Global Logistics customer success program.
Key job responsibilities
- Manage a portfolio of high-value shippers, identifying growth opportunities through comprehensive assessments
- Develop and implement data-driven strategies to boost shipper performance and product adoption
- Collaborate with cross-functional teams to design innovative solutions for complex challenges
- Analyze and present key performance metrics, providing strategic recommendations to stakeholders
A day in the life
As a Customer Success Manager, you'll start your day reviewing shipper performance data and preparing for strategic meetings. You might collaborate with product teams to address a shipper's unique needs, then lead a workshop to help a key account optimize their operations. In the afternoon, analyze program metrics for a leadership presentation, or brainstorm new success strategies with your peers. Your day concludes by following up on critical shipper issues, ensuring their continued success and satisfaction.
About the team
The Global Logistics team is at the forefront of revolutionizing e-commerce supply chains. We're passionate about creating seamless, efficient logistics solutions that benefit both our shippers and customers. Our vision is to set new industry standards for customer success in the logistics space, constantly innovating and adapting to the evolving needs of the global marketplace.
Basic qualifications
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Bachelor's degree in Business, Operations, Supply Chain Management, Engineering, or a related field
- 1+ years experience in customer success, consulting, or supply chain management
- Demonstrated ability to manage complex customer relationships and drive measurable business improvements
- Strong analytical skills with experience in data-driven decision making and problem-solving
- Excellent communication and presentation skills, with the ability to influence stakeholders at various levels
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Preferred qualifications
- Knowledge of project management tools and methodologies (agile to waterfall)
- 2+ years experience in customer success, consulting, or supply chain management
- If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, AZ, Tempe - 58,200.00 - 101,800.00 USD annually
USA, WA, Bellevue - 80,200.00 - 101,800.00 USD annually
How we rate this
Customer Success Manager I, Global Logistics at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- This job starts at
- $58k
- Typical customer service job
- $100k
This posting starts 42% below the typical customer service job. See customer service jobs
Questions you could be asked
- Tell me about a project where customer success was part of your work. What did you do?
- Tell me about a project where supply chain management was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
- Tell me about a project where relationship management was part of your work. What did you do?
- Walk me through how you've used Excel in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Customer Success, Supply Chain Management, Data Analysis, Relationship Management, and Excel. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Want an expert to read your CV for this job?
Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.
Get new customer service jobs by email
One email a week with the new customer service jobs, each rated for how much AI is in the work. No recruiter spam, unsubscribe in one click.
Free. One email a week. Unsubscribe in one click.
Similar roles
Customer Support roles that involve little AI, at other companies.
What kind of AI work fits you?
Answer 12 practical questions in about three minutes. Get a simple profile, the work it points to, and live roles to explore next.
Find my next step