Customer Success Manager, RFA

Stripe is hiring a Customer Success Manager, RFA in Chicago, United States. It pays $208k-$225k a year and Level rates it ; you can apply on Stripe.

Level's read on this job

Level rates this customer service role Little AI ●○○○: aI is not part of the work.
Pay on this posting starts 108% higher than the typical customer service posting on Level.
The posting mentions customer success, account management and billing products among its tools and skills.
Level classes it as a senior role.
Stripe has 744 other open roles on Level.

AI in this role

Manage post-sale engagement, retention, and growth for large enterprise customers using Stripe's financial infrastructure platform.

customer-successaccount-managementbilling-productspayments-advisory

Who we are

About Stripe

Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

What you’ll do

Responsibilities

Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive;
Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team;
Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team;
Evangelizing Stripe's customer success stories, as well as its systems and processes;
Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status;
Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry.

Who you are

Minimum requirements

Requires 8 years of experience in a client-facing role, managing relationships with large, global organizations.

Position also requires the following:

8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products;
8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in depth analysis and suggestions for the user;
8 years of experience monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment;
8 years of experience working with account teams to identify, track and mitigate clients at risk of churning from the platform;
4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases; and
4 years of experience advising clients on their subscription and invoicing requirements.

Salary: $208,021 - $225,300/yr

This salary range represents the base salary range for the role and any sales commissions / sales bonuses targets, if applicable, would be in addition to the base salary.

40 hrs/week

50% telecommuting permitted.

15% domestic travel for visiting users for onsite and business reviews at their offices.

Multiple Positions Available.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. IL48

#LI-DNI

How we rate this

Customer Success Manager, RFA at Stripe rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Success Manager, RFA is an open job at Stripe.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $208k-$225k a year.
The role is based in Chicago, IL.
The job was posted on September 10, 2026.
Seniority: senior.
Applications are handled by Stripe. Apply on Stripe

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SuccessAccount ManagementBilling ProductsPayments Advisory

Also common in customer service jobs at this level

AI agents SQL AWS Azure Python Generative AI

Pay

This job starts at: $208k
Typical customer service job: $100k

This posting starts 108% above the typical customer service job. See customer service jobs

Questions you could be asked

Tell me about a project where customer success was part of your work. What did you do?
Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where billing products was part of your work. What did you do?
Tell me about a project where payments advisory was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Success, Account Management, Billing Products, and Payments Advisory. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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