Customer Success Specialist

Mable is hiring a Customer Success Specialist in Sydney, Australia. Level rates it ; you can apply on Mable.

Level's read on this job

On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
The posting allows some remote work.
Tools and skills the posting cites include customer success, communication and empathy.
Level lists 11 other open roles at Mable.
The role was posted within the past week.

AI in this role

Customer Success Specialist to help older people navigate their home care journey and manage service providers.

customer-successcommunicationempathysales

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care2. We believe in technology as an enabler3. We’re driven by helping customers attain better outcomes
This position is part of the HomeMade team.
About HomeMade
HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.
Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds.
By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.
To find out more, visit https://homemadesupport.com.au/
About the role

What's in it for you?

Hybrid working: Two days in the office each week, with Sydney and Brisbane locations available.
Learn and grow: Enjoy a comprehensive four-week onboarding program, ongoing coaching and career development opportunities.
Join a great team: Be part of a fun, collaborative, high-performing culture that celebrates success without the cut-throat environment.
Make an impact: Help Australians navigate their home care journey with confidence, choice and control.

What you'll bring

Experience in sales, customer success or a target-driven customer service environment.
Confident communication skills and the ability to build rapport over the phone.
Genuine empathy, emotional intelligence and a customer-first mindset.
Resilience and confidence navigating sensitive conversations.
A proactive approach to achieving targets and delivering great customer experiences.

Experience in aged care, disability, healthcare, childcare, education or other relationship-led industries is a bonus, but not essential. We'll teach you the sector — we're looking for someone who knows how to connect with people.

Ready to make a difference?

If you're motivated by results, love building relationships and want a role where commercial success meets real purpose, we'd love to hear from you.

Join HomeMade and help people take control of their home care journey.

HomeMade is an equal opportunity employer. We celebrate diversity and encourage Aboriginal and Torres Strait Islander peoples to apply.

The values we live by
Put People First 🫶🏼People and relationships matter most.
Foster Freedom 🪁 Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions.
Do The Right Thing 💖 Be fair, honest, open, ethical, and transparent.
Be Bold 💡With a vision to imagine and create a brighter future.
Values we share as part of Attain Healthtech
Break New Ground 🧨We simplify care with creativity and bold ideas.
Make It Matter💟We put people at the centre and create impact that improves lives.
Own The Outcome🥇We aim high, deliver excellence and drive results that last.
Our benefits
Power your career ⚡️Learn from industry experts, experienced leaders, and on-the-job opportunities.
Access parental leave 👶Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
Work with flexibility 🏠We’re a hybrid workplace, balancing time in the office with remote work.
Flexi Leave Days 🌴Get one extra paid leave day per quarter for what makes you happy.
Take a floating public holiday 🫶🏾Acknowledge a significant day your way with family and friends.
Be rewarded 🏆Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
We are one
As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!

How we rate this

Customer Success Specialist at Mable rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Success Specialist is an open job at Mable.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Sydney and is marked remote.
The job was posted on October 26, 2026.
Seniority: mid.
Applications are handled by Mable. Apply on Mable

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SuccessCommunicationEmpathySales

Also common in customer service jobs at this level

AI agents SQL AWS Azure Python Google Cloud

Pay

Typical customer service job: $100k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where customer success was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?
Tell me about a project where empathy was part of your work. What did you do?
Tell me about a project where sales was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Success, Communication, Empathy, and Sales. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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