CampfireCustomer Support Manager- EMEA
Campfire is hiring a Customer Support Manager- EMEA in London, United Kingdom. Level rates it ; you can apply on Campfire.
Level's read on this job
- Level rates this customer service role Little AI ●○○○: aI is not part of the work.
- The posting mentions Quickbooks, Xero and Sage Intacct among its tools and skills.
- Level classes it as a mid-level role.
- Campfire has 50 other open roles on Level.
AI in this role
Manage complex support cases and troubleshoot ERP and accounting workflows as a Customer Support Manager.
As a Customer Support Manager at Campfire, you will be a frontline champion for our customers — ensuring fast, thoughtful, and high-quality support across technical and accounting-related needs. You will own complex support cases, build deep product expertise, and help shape the foundations of our support motion as we scale.
You will work closely with Product, Engineering, and Customer Success to turn customer feedback into better product experiences and continuously improve how we support our users.
This role is ideal for someone who loves problem-solving, thrives in fast-growing environments, and wants to grow into leadership over time.
Key Responsibilities
Customer Support Delivery
Own and resolve complex technical and accounting-related support cases with speed, accuracy, and empathy
Manage daily support tickets and customer inquiries across email, chat, and other support channels
Troubleshoot ERP workflows, accounting data issues, and product functionality
Proactively follow up to ensure full issue resolution and high customer satisfaction
Document recurring issues, best practices, and solutions in internal knowledge bases
Customer Experience & Retention
Build trusted relationships with customers by providing thoughtful, high-quality support
Monitor customer health, sentiment, and recurring issues that could impact retention
Identify trends in support requests and flag risks, product gaps, and improvement opportunities
Partner closely with Customer Success to ensure seamless knowledge transfer
Cross-Functional Collaboration
Work with Product and Engineering to report bugs, reproduce issues, and validate fixes
Provide structured feedback on product usability, workflows, and feature gaps
Contribute to product improvements by representing the voice of the customer
Process, Playbooks & Self-Service
Help build and improve support playbooks, workflows, and documentation
Create and maintain help articles, internal guides, and customer-facing knowledge base content
Support self-service initiatives including FAQs, tutorials, and in-product guidance
Experience & Qualifications
3+ years of experience in accounting, audit, finance, or customer-facing SaaS roles (Support, Implementation, CS, Account Management)
Bonus: Experience with ERP platforms (QuickBooks, Xero, Sage Intacct, NetSuite)
Strong technical aptitude and ability to quickly learn new software platforms
Comfort troubleshooting accounting data, financial workflows, and system integrations
Bachelor’s degree or equivalent practical experience
Personal Attributes
Customer-first mindset with strong empathy and ownership
Highly organized with excellent attention to detail
Comfortable managing multiple priorities in a fast-paced environment
Clear, thoughtful communicator with strong written and verbal skills
Growth mindset with interest in mentoring and future leadership development
How we rate this
Customer Support Manager- EMEA at Campfire rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $100k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where troubleshooting was part of your work. What did you do?
- Tell me about a project where erp was part of your work. What did you do?
- Tell me about a project where accounting was part of your work. What did you do?
- Walk me through how you've used Quickbooks in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Customer Support, Troubleshooting, ERP, Accounting, and Quickbooks. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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