MashreqCustomer Support Officer.Client Experience and Conduct Group-Customer Service
Mashreq is hiring a Customer Support Officer.Client Experience and Conduct Group-Customer Service in Bengaluru, India. Level rates it ; you can apply on Mashreq.
Level's read on this job
- Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
- Tools and skills the posting cites include customer service, communication and banking.
- Level classifies it as a junior role.
- Level lists 339 other open roles at Mashreq.
- The role was posted in the last few days.
AI in this role
Delight internal and external banking customers via phone-based support and issue resolution.
Job Purpose:
To delight internal and external customers over the phone ( inbound & outbound -call back)
• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone.
• End-to-end follow-up of customer issues
• Migrate customers to digital channels
• Convert sales opportunities to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.
Key Result Areas
Achieve the required KPI set in terms of Adherence, CRD, AHT, Quality score, and post-call survey NPS
Operates in a Call Centre environment where the interface with customers is over the telephone.
• Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the CXCG Inbound call center.
• Mostly related to explaining procedures or providing information regarding retail banking products.
• Also involves root cause analysis and reversals of charges when necessary.
Knowledge, Skills, and Experience
University Graduate (preferably with some finance/banking or maths component).
• 1 – 3 years’ experience
• Very customer-focused
• Computer literacy is a must
• Excellent communication skills in English & Urdu/Hindi
• Strong listening & Strong interpersonal skill
How we rate this
Customer Support Officer.Client Experience and Conduct Group-Customer Service at Mashreq rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $99k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where communication was part of your work. What did you do?
- Tell me about a project where banking was part of your work. What did you do?
- Tell me about a project where problem solving was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Service, Communication, Banking, and Problem Solving. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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